Why I'm I being blocked from my site?

  • 1
  • Question
  • Updated 5 years ago
  • Acknowledged
I ordered a canvas and paid for it. A month later you sent me the same canvas again and charged my account again. I'm I still being punished for your error. Please give me my access again.

Thank you
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Clyde Smith

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  • Confused

Posted 5 years ago

  • 1
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Jasenka, Official Rep

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Hello Clyde, please send e-mail to art-shop@pixoto.com with details of your order.

Can you please also post link to your Pixoto account so I can see what the issue with your account is?
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Clyde Smith

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Here's the Link. Recently I've been able to get to everything other than my images. Thanks in advance for your help.

http://www.pixoto.com/profile-404
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Jasenka, Official Rep

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Hi Clyde, can you please send me e-mail to jasenka@pixoto.com from e-mail address connected to your Pixoto account? Please state you can not access your account.
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Clyde Smith

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Hi Jasenka I emailed you yesterday. I still can't get into my site. Any progress?
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Jasenka, Official Rep

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Hi Clyde, thank you for e-mail. I forwarded it to our tech to check your account. I will let you know when I get reply.
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Clyde Smith

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Hi Jasenka thanks for getting my access back. Will my Awards start to show again?
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Jasenka, Official Rep

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Hi Clyde, I'll ask about this and let you know when I get reply.
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Clyde Smith

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Any updates the awards? I'd haste to pay for pro and have no awards
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Jasenka, Official Rep

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Clyde, I'm sorry about delay, I have asked again.

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