why I am not able to submit photos? There is a counter telling me that I will be allowed in 7 hours? why I am not allowed as before

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Photo of Dalia Raef Rady

Dalia Raef Rady

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Posted 5 years ago

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Jasenka, Official Rep

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Hello Dalia, are you not able to vote or you are not able to submit images?

If you are referring to red counter on top of the submit page it is counter that is telling how many time is left for image to submit with today's date.

Do you get any error message when you try to submit? If so please post here text of the message.
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Dalia Raef Rady

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I am able to vote and to enter challenges however not able to submit new photos

do I have to wait to b able to submit new photos and why
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Dalia Raef Rady

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Today, i.e. the counter is also telling me that I am not able to submit photos and have t wait 10 hours. I don't understand, how can I submit photos at 2:00am my local time,
Yesterday I thought it is a matter of start of a week but since the counter is reset this means I can only upload at 2:00am that is ridiculous and non sense, there must be something wrong
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Jasenka, Official Rep

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Hello Dalia, if you are referring to red counter on top of the submit page it is counter that is telling how many time is left for image to submit with today's date.

Did you try submitting and publishing images? If you did, can you please let me know if you get any error when you hit "Publish" image? If so please post here text of the message.
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Dalia Raef Rady

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I am not able to submit from the start everyday I get a red counter, I can not and no one can submit photos at 2:00am

I don't understand is there a time where I can only submit photos? is this new ? because I never got the red counter ? and if new how it works
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Jasenka, Official Rep

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Dalia, have you tried to submit image? If you did, please let me know what happens when you try to publish it?

Red counter on top of the submit page it is counter that is telling how many time is left for image to submit with today's date. When counter gets to 0 that means new day has started on Pixoto and counter counts again.
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Shooting America

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You're just confused. The red counter on the right upper hand of the page is just to tell you when the "new Pixoto Day" begins. Just ignore it and just click "Upload from My Computer" button in the middle of the page.

And if you're still at a loss, sorry I can't help you any further.
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Dalia Raef Rady

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I ignored the red counter and I tried to upload from my computer but unfortunately the wheel goes into circle and I wait for long with no upload
It displays the three drop box for Move to, Main category and sub category but photos are not uploaded

I also tried upload from facebook it displays submitting however no success to submit

files are less than 1MG
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Dalia Raef Rady

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I tried using Internet explorer and google chrome and firefox
all gave same status

I even tried my mobile
Simply it does not upload from Computer

From the mobile I could upload two photos from my facebook in the uncategory
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Jasenka, Official Rep

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Dalia, please send me (as attachment) files you are trying to upload to jasenka@pixoto.com
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Ralph Harvey

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Is the image size too small to submit ?
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Hi Ralph, actually images were too big (even though they had small size, information stored in images was too big so current memory size for image was over 50MB - this usually happens if image was either post processed many times or if high amount of data was entered into EXIF data). There are two solutions either lower resolution of image or save image without exif data.

I hope this helps.
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Shooting America

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Was she uploading TIFF?
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Dalia Raef Rady

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No jpg file. I tried different photos. I will try to upload photo that I previously uploaded

I previously uploaded 40 photos.
(Edited)
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Dalia Raef Rady

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Tks very much the prb is solved.
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Jasenka, Official Rep

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You are welcome Dalia, I'm glad I could help :)

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