Why have you charged during my trial period ends?

  • 1
  • Problem
  • Updated 8 months ago
  • Not a Problem
I upgraded to pro but changed my mind and unsubscribed before the trial period ends. But I have been charged amount of 1$ and so from my account the day I have subscribed. May I know why I have been charged when it is mentioned trial period is not chargeable. Is this why you ask us to enter the card details before subscription?
Photo of Reva

Reva

  • 2 Posts
  • 0 Reply Likes

Posted 8 months ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

  • 18302 Posts
  • 1329 Reply Likes
Hello Reva, $1 charge was for verification of your account and it was returned to your card after your card was verified.

You were not charged for trial period.