Where does award go?

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  • Question
  • Updated 6 years ago
I'm new here, today got 10% award and two rising stars. Opened Pixoto in the evening, and there is only rising stars left, 10% gone. Why?
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Yulia Starostina

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Posted 6 years ago

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Joyce Andersen

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your photo may have been recategorized, it happens, check your emails including spam folder.
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Yulia Starostina

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I don't have any email about it. It's very sad to get first award and lose it the same day :( Why did I spend my time trying to get more duels?
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Jasenka, Official Rep

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Hello Yulia, did you by any chance resubmit one of your images?

Can you please post link to your Pixoto account and link to image that won 10% award?
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Yulia Starostina

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Yes, I resubmitted it, is that the problem? I thought that to participate in duels the other day, you need to resubmit. I don't really understand the system yet.
So, my account is here: http://www.pixoto.com/yulia.starostin...
the photo is here: http://www.pixoto.com/images-photogra...
in my statistic you can see it was 10%.
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Jasenka, Official Rep

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Hi Yulia, when you resubmitted image it lost all score, points and awards.

When you submit image, it can win daily award next day from day it was submitted, weekly award on following week, monthly award on following month, and yearly award on following year (of course and contest awards if you enter image in any contest).

Once you submit image it will continue to duel (after some time duels will not be frequent but will still happen).

Please let me know if this doesn't help.
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Yulia Starostina

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It did help to understand, but didn't help to return my award :) I think it should warn you that you lose everything you got, when you trying to resubmit.
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Jasenka, Official Rep

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Hi Yulia, actually when you click "Resubmit" button here is text that pops up:

"Resubmit an Image

Resubmit an image resets the ImageDuel and award history for this image. You may also select a new category and subcategory."

I hope this helps.
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redwar

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I have a question. I have submitted close to 600 images and I know they have been dueling.

How come only 400 show up in awards,
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Jasenka, Official Rep

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Hello Redwar, that would mean that out of 600 images you have submitted 400 images got awards. Not all images that duel will get awards.

I hope this helps.
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redwar

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Yes it does. Meaning, I can get rid of the ones that didn't and replace them with new ones.

Thanks!
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Yulia Starostina

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Ok, my bad English, got it

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