When does the Pro membership prize kick in?

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Problem solved

How long after winning an official pixoto contest does one get pro membership? Seems some previous winners never got theirs. I did not get an e-mail with instructions of how to set up a pro account, so if admin's thinking of telling me that and ending with, "Hope this helps," I'd like to clarify beforehand that such a response won't help.
Photo of Jacobus Francois WOLFAARDT

Jacobus Francois WOLFAARDT

  • 7 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

  • 18297 Posts
  • 1328 Reply Likes
Hello Jacobus, congratulation on your win! I have asked that e-mail is sent to your e-mail connected to your Pixoto account.
Photo of Jasenka

Jasenka, Official Rep

  • 18297 Posts
  • 1328 Reply Likes
Hello Jacobus, we sent you e-mail to your e-mail connected to your Pixoto account 2 days ago (when awards were assigned). If you didn't receive an e-mail please send me an e-mail to jasenka@pixoto.com from your e-mail connected to your Pixoto account so we can send it again.
Photo of Jacobus Francois WOLFAARDT

Jacobus Francois WOLFAARDT

  • 7 Posts
  • 0 Reply Likes
Thanks, Jasenka, I replied to you by e-mail. By the way, my name's Francois. Jacobus appears in my passport, but I never use it. The university, though, simply copies names as they appear in passports when they create e-mail addresses for us.
Photo of Jasenka

Jasenka, Official Rep

  • 18297 Posts
  • 1328 Reply Likes
Hi Francois, I asked that e-mail is resent.
Photo of Jacobus Francois WOLFAARDT

Jacobus Francois WOLFAARDT

  • 7 Posts
  • 0 Reply Likes
I still didn't get any e-mail. I checked through past posts of people with similar problems. Seems that none of them ever got pro membership. It was just a series of exchanges here, with admin saying an e-mail will be sent, the person in question saying they never got an e-mail, admin saying it'll be resend, and the person saying again it was never received. From one exchange I gathered that one actually needs a credit card to claim the prize! If that's the case, I won't be able to get it anyway, as i've not had a credit card for more than a year already.
Photo of Jasenka

Jasenka, Official Rep

  • 18297 Posts
  • 1328 Reply Likes
Hi Francois, we resend e-mail notification to your e-mail connected to your Pixoto account. Yes, you do need to sign up for Pro account to be able to get free Pro for a year (we will refund your card or cancel transaction). If you still didn't get it, please do let me know and I'll reply to your e-mail you send me with e-mail we resend.

If you can't sign up for Pro account we can add credits to your account in exchange. Please do let me know.

If the user didn't reply after resending - that means that either user received e-mail or I sent again e-mail - all users got their prize (as much as I know) - only one user thill now chose to take credits and not Pro subscription.
Photo of Jacobus Francois WOLFAARDT

Jacobus Francois WOLFAARDT

  • 7 Posts
  • 0 Reply Likes
I did get an e-mail late last night, providing a link that requests a credit card. As I don't have one, the person who sent the e-mail offered the option of 15 000 credits, instead of pro membership. I accepted, but only 3070 credits got added (which is less than a third of what the 2nd prize winner gets, according to the prizes outlined in the competition).
Photo of Jasenka

Jasenka, Official Rep

  • 18297 Posts
  • 1328 Reply Likes
Francois, we are sorry about this, remaining of the credits are added now. Please let me know if you have any more issues.
Photo of Jacobus Francois WOLFAARDT

Jacobus Francois WOLFAARDT

  • 7 Posts
  • 0 Reply Likes
I did receive a boatload of credits today, so it's all sorted.
Photo of Jasenka

Jasenka, Official Rep

  • 18297 Posts
  • 1328 Reply Likes
Thank you for letting us know Francois, we are happy all is ok now.
Photo of April Sadler

April Sadler

  • 9 Posts
  • 0 Reply Likes
boo hoo funny boy :( you like to comment on others posts but dont like it when you get no answers! stop downing everyone you should be banned from pixoto!

This conversation is no longer open for comments or replies.