What happened to my award ???

  • 1
  • Question
  • Updated 6 years ago
I just checked my profile and I have one award less, and 2 points less, what is that about ?
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Anne Santostefano

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Posted 6 years ago

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Photo of Martin Dunaway

Martin Dunaway

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Did you get an email? Maybe you had an image re categorized and they took your award away that happens all the time! several times to me too!
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Jasenka, Official Rep

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Thank you Martin for helping Anne :)
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Anne Santostefano

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Yes I saw it.
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Anne Santostefano

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Nope, no email yet.
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Jasenka, Official Rep

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Hello Anne, report team did recategorize two of your images. E-mail notifications were sent to your e-mail that is associated to your Pixoto account (please check which e-mail is that on your settings page - http://www.pixoto.com/settings).
Please check also spam/junk folder of your e-mail.

As Martin explained, when image is recategorized points, score and awards are lost.

If this doesn't help, please let me know.

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