We're having problems with Awards sending

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  • Announcement
  • Updated 8 years ago
Our recent release introduced a problem with our Awards Send process. Our Awards Send process does three things: 1) adds points and awards to your totals 2) sends you an email notification of awards and 3) posts awards notices to facebook and twitter.

The problems you may experience are:
1) Some awards points are not being allocated correctly
2) Award totals are off
3) You get multiple awards emails that mix daily and weekly awards
4) You get no or multiple posts to your facebook page.

We are working as fast as we can to fix these issues and are so sorry for any frustration this may cause. Rest assured that all of your awards are being assigned correctly and that we will be able to restore all of your totals to the correct amounts.
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Jason Kiefer, Official Rep

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Posted 8 years ago

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Photo of Theo Shilton - Smith

Theo Shilton - Smith

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Hey guys, I was No.1 for news&events>entertainment last week :D but I havent been given an award for it! Will I still recieve one?? Thanks

Theo
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Beth Chepote

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Jason,

This is the "address" for the picture for which I was in the top 10% last week. It dropped out of the top 10% sometime between yesterday and today, but was holding strong for most of the judging period.

http://www.pixoto.com/images-photogra...

Another problem is that I can no longer see the message trail for this post, only your original post and the most recent one Is Pixoto "broken", of is this normal?

Thanks for checking into this! Beth
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Beth Chepote

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Never mind, Jason, I figured it out. I didn't realize that you judged the photos submitted each separate day....I was looking at the total photos in the weekly running each day and figuring the percentage from those. Sorry for the misunderstanding. Sometimes blonds don't have more fun...they're just dumb!
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Sudip Chowdhury

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in 23 sept my some photos is get top 20 top 5,top 10,pposition..but i did not get any award ....why???
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Sudip Chowdhury

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also 24 spet and 25 sept i dont get my award..spel for this image http://www.pixoto.com/images-photogra... thing do..
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Jason Kiefer, Official Rep

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Sudip - there aren't enough images in that category submitted every. Only the top 20% of images in the category submitted that day get awards.
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Sudip Chowdhury

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thats really bad.i dont undersant your award policy???plz tell me in detail in ur award policy?my photo became 1 i dont get my awards,my photo top 5 i dont get my award,my photo get top 20,also i dont get award,what the hell are happing??plz tell,what ur award policy?sorry to say i leave pixoto.i love pixoto,but ur award policy i can't undersant,.....
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Jason Kiefer, Official Rep

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Fabrizio Vendramin

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I was number one on the weekly contest "otherwordly monotones" for the last days but I am still waiting the award :( even the week is finished already.

Moreover I was #1 in news and events at 2 AM CEST time but in the afternoon I received an award for #3. Why?

I think that pixoto do not "freeze" the position at midnight GMT time but let the points of any images run over the ending time and gives the awards based on tre positions of early afternoon GMT time. Am I right?

Please someone give me an answer (a PRO contributor).
Photo of Jason Kiefer

Jason Kiefer, Official Rep

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Beth Panay

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i was no #1 in buildings and architectures yesterday but didnt get an award :(

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