We're having problems with Awards sending

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  • Updated 8 years ago
Our recent release introduced a problem with our Awards Send process. Our Awards Send process does three things: 1) adds points and awards to your totals 2) sends you an email notification of awards and 3) posts awards notices to facebook and twitter.

The problems you may experience are:
1) Some awards points are not being allocated correctly
2) Award totals are off
3) You get multiple awards emails that mix daily and weekly awards
4) You get no or multiple posts to your facebook page.

We are working as fast as we can to fix these issues and are so sorry for any frustration this may cause. Rest assured that all of your awards are being assigned correctly and that we will be able to restore all of your totals to the correct amounts.
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Jason Kiefer, Official Rep

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Posted 8 years ago

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ilias

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i have problem with the awards

This reply was created from a merged topic originally titled
awards.
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Helio Santos

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I have 33 awards, but set out on my page only 26.

This reply was created from a merged topic originally titled
Awards wrong..
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Gino Vivero

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I lost 2 awards for the best of the day, 1 award for best of the week and 1 award for the 3rd best of the week and 2nd place for the most recent duel but not yet concluded, is there any way I could get it back, it really means so much to me.Thank you so much for your concern, I will be waiting for your response.P.S. they are all transportation category.
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SweeMing YOUNG

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It's goes the same for me. Hope to see pixoto fix the problem soon.
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EBR

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Same with me. It has not been updated.
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Dan FotoWorx

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The number of awards and points are not updated, though the new badges are showing on the right side.

Also no post was made on my facebook profile when i won new awards.

Pls look into this.

My Profile: http://www.pixoto.com/danfotoworx

This reply was created from a merged topic originally titled
Awards Not Updated.
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J W

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Total awards and total points are not increased with the new awards since a week already, please help. thank you

This reply was created from a merged topic originally titled
Problem Total Awards.
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Jason Kiefer, Official Rep

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UPDATE: We ran a script this morning that should have fixed all of the award points and counts on your profile pages. I checked a bunch of the people who posted above and they were all OK - please let us know if you are still experiencing any problems.
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Steph

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Mine have gone up from 41 -> 46, I'm presuming that has fixed it. unsure about the rest of those ones on the 'week' where there was a massive bunch of them but never mind :)
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SweeMing YOUNG

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I notice that my award still hv not been updated yet at 283 since last week. Although got 7 awards last week.
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Michelle Meenawong

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I won 4 awards and it should be now 124 but it still says 120 awards.

The two following are now in artistic objects!! I never uploaded pictures in artistic objects:

http://www.pixoto.com/images-photogra...

http://www.pixoto.com/images-photogra...
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Michelle Meenawong

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I have also noticed that all my water drops are now under artistic objects. We have a water drop sub-category under abstract where you can see many other members water drops. My question is: who can submit their water drops in this sub-category and who cannot?
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Brandi Nichols

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I am getting my points and facebook notification but the awards total wont go up.
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J W

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I am still having problem with my total awards and total points, already for around one week my total awards and total points are not increased with the new awards I just got
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Aroon Kalandy

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Dear Sir

My more than twenty awards is not showing. My award tally is still at 822..............
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Aroon Kalandy

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I seem to have got more than 30 awards for the Month of July. That has notshown up.. The Figure is still at 822 awards...............
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Karen Havenaar

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I guess they are still working on this problem?
My profile says 31 but there should be 42.
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J W

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When this problem can be resolved?
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Steph

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Won 2 awards today.. which have not been added to my profile (5 hours ago)
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Jason Kiefer, Official Rep

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I'm pretty sure this is all fixed now. If not - let me know.

(we're running a complete analysis just to make sure)
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Steph

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You guys are doing a great job Jason :)
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Nedeljko Energija

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I think that we redouble Awards in July
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Ron

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I do know that point totals for some players do not match when you compare their year to date point totals in the players section to the point totals on their profile. Looking at players by location for 2012 I see some players whose point totals jumped over 100,000 points in just the last few days on relatively few images submitted. Yet when you compare that point total to what is listed on their profile it is more what you would expect given their activity. Jason, if you need specific examples send me a private message.
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Aroon Kalandy

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Dear Sir........

I think Everything is Okay Now. Awards and Points seems to be showing Correctly, I hope.........

Anyway the awards and Points are updated.
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Aroon Kalandy

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I do hope The Awards are not doubled in July as mentioned by Nedeljko.......
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Ron

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Something is still not right. Looking at players by location and time frame the point totals do not match what is on the players profile. As much as 100,000 points off.
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Derek Smith

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Hi Jason ... situation is improving thanks! but did not get award for best in category last week for this one?

http://www.pixoto.com/images-photogra...

Thanks
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Derek Smith

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Sorry I get it now. Awards are per Catagory not sub-category? If so please ignore my comment.

Derek
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Beth Chepote

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I think that you are still having a problem. I have been in the top 10% in "Artistic Objects" for the last 3 days (at least) but this has not in any way been acknowledged. Since this is my first time (and I am relatively new to PIxoto) I am excited about this, esp. since I am totally outclassed here with all the marvelous competition. I hope that this problem will be fixed soon!
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Jason Kiefer, Official Rep

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Hi Beth - I'm not seeing your photo in the top 10% from yesterday. Can you open a new question and post the image that you are concerned about so we can research? Thanks.
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Beth Chepote

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Jason, I am still trying to reply to your answer. I am unable to post a picture - it will not upload, and when I use the other option (inserting the URL) it gives me an error message, and my reply below disappeared. If you go to my profile, it is the second picture as ranked by points, currently with 597 and ranked at 102 out of 1204. WIth 1204 pictures, I assume that anything ranked better than 120 is in the top 10% - please correct me if I am wrong. (It is a picture of a glass sculpture with a butterfly perched on the top of one of the components.) It has been in the top 10% consistently for most of the week, being ranked anywhere from number 58 to number 91 in the past days, and currently (right now) at 102. Since I am new to PIxoto, it may just be that I don't understand the system, but I have been able to tell which photos were in line to win the weekly prize, so I assume that I understand the system. Thanks so much for your time and patience! Beth
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Beth Chepote

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Jason, I have TRIED to post the image along with this message, but nothing happens. If you go to my "Profile," it is the second image there (as ranked by points), a butterfly on a blown glass sculpture. Currently it has a score of 597, it was up to 602 and was ranked anywhere between number 58 and 97 in the ranking for the category "Artistic Images" over the past several days. With over 1000 images in that category, I am sure that puts it in the top 10% where ithas been pretty much all week. (Unless I am mistaken in what you use to calculate 10%......) By my reckoning, 10% of 1000 is 100, so anything with a ranking of 100th or better would be in the top 10%, Correct? Thanks for your time. If I am misunderstanding the scoring, please let me know! (Right now it is number 102 of 1204 images....)
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Beth Chepote

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And now, the invisible comment is visible....ah, the joys of the computer age! ;o)

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