We're having problems with Awards sending

  • 1
  • Announcement
  • Updated 7 years ago
Our recent release introduced a problem with our Awards Send process. Our Awards Send process does three things: 1) adds points and awards to your totals 2) sends you an email notification of awards and 3) posts awards notices to facebook and twitter.

The problems you may experience are:
1) Some awards points are not being allocated correctly
2) Award totals are off
3) You get multiple awards emails that mix daily and weekly awards
4) You get no or multiple posts to your facebook page.

We are working as fast as we can to fix these issues and are so sorry for any frustration this may cause. Rest assured that all of your awards are being assigned correctly and that we will be able to restore all of your totals to the correct amounts.
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Jason Kiefer, Official Rep

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Posted 7 years ago

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Photo of Kaleb Wagers

Kaleb Wagers

  • 13 Posts
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I've won 10 awards but my points don't add up correctly.

This reply was created from a merged topic originally titled
I've won 10 awards but my points don't add up correctly..
Photo of Dody Kusuma

Dody Kusuma

  • 40 Posts
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yes, me too :-)I've 22 monthly award ,but total points are not getting updated. Please help.
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Amit Kumar

  • 10 Posts
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i was given two awards for 2 different photo, but no. of awards and total points are not getting updated. Please help.
my link is as follow

www.pixoto.com/frnd.amit/

This reply was created from a merged topic originally titled
points and awards are not getting updated.
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Diana Campeanu

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I didn't put photos for a very long time. I had 50 awards beside that. I begin in june, july again to upload photos. I received 13 awards from that moment in time. I had 63 awards. There were 63 awards for 14 days minimum . Now, they are 58, but the 13 new awards are still there. This means that , you erased my old awards. 50 + 13 new= 63 , but after ....58. What's happened?

This reply was created from a merged topic originally titled
Awards..
Photo of Jon Sellers

Jon Sellers

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Got my Email with yesterdays weekly awards but two images not showing or included in points total. Images are showing in my awards list but the points have not been added to my total. Also there are 132 images in my awards list but only 122 showing in the header. Sure its a glich but thought you should know.
Images are Last Embrace and Haunted.
Cheers

This reply was created from a merged topic originally titled
Yesterdays weekly awards.
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Claudia Lothering

  • 34 Posts
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The players are listed according to points earned. I am not on the list where I should be according to my points? Why is that?

This reply was created from a merged topic originally titled
Why am I not on the list of "Players?".
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Jayne Hodge

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I think I won the pwclollipop competition as my account now show's that I'm pro, but I don't seem to have been awarded any points? Also, I have 6 awards but my account only says I have 4. (A technical glitch?) And I'm not sure if the top 5% award I've won is the only award I'll be getting for winning? Any clarification would be helpful. Thanks. :)

This reply was created from a merged topic originally titled
No points?.
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Arup Acharjee

  • 2 Posts
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I have won 23 awards ...profile showing up only 19

This reply was created from a merged topic originally titled
Awards of profile dont increase!.
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Derek Smith

  • 32 Posts
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I have won various awards but the points don't seem to get credited to me as a "player". Do I have to do something?

This reply was created from a merged topic originally titled
Awards but no points.
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Khaled Ibrahim

  • 35 Posts
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My latest awards are not recorded. In top of my gallery the counter stopped at 114 while I have 124.

This reply was created from a merged topic originally titled
My latest awards are not recorded.
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SweeMing YOUNG

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This week I received 2 awards of the day & 2 more for the week but I notice (not sure if I am wrong) it was not added into the total award count. Juz inquiring & if I am wrong pl ignore my msg. TQ pixoto! :)

This reply was created from a merged topic originally titled
award counts..
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Amit Kumar

  • 10 Posts
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Regarding my points and number of awards won is not updated. Please update my points and number of award.

This reply was created from a merged topic originally titled
Regarding my points and award which is not updated properly....
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Anumita Das

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I received the weekly notification mail this week stating "Award received " all time as 4 instead of 5.Please check.(email id on which i received the eamial is anumitadas@gmail.com)

This reply was created from a merged topic originally titled
Update notification showing different stats..
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Ralph Harvey

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Its very difficult to moniter if award point are being added because each page shows different figures,

profile shows all time all category total,
subject page shows last week,
Leader board gives choice of total year month week etc but in that category !!

It was so much easier when there was just one total !
Photo of Ralph Harvey

Ralph Harvey

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The awards emails today are still a little off.? i got an email but it didnt show the 4th place award, all the others are there just that one missing ?

Dont think any of them are adding to the totals on my home page yet either, ?
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Jason Kiefer, Official Rep

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Ralph - we haven to fixed the issue yet. Working on it no-stop though...
Photo of Jason Kiefer

Jason Kiefer, Official Rep

  • 2228 Posts
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Update: Awards are now sending correctly but we will need to clean up award totals in your profiles for awards that you won over the last few days. Thank you for your patience.
Photo of Pete G. Flores

Pete G. Flores

  • 5 Posts
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still not showing the exact total number of awards,, new version has been release already but does not fix the bug..
Photo of Pete G. Flores

Pete G. Flores

  • 5 Posts
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still the same i have a totla of 25 award but on my tally it is just 20? hope it will be fix soon. but it almost a week now?
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Pete G. Flores

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i have 26 award now, but i was only 20 oon my tally therest was not allocated properly
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Ron

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It appears that the point total problem from yesterday has been fixed. However the awards totals are still off, ie new awards are not being added to profile totals.

This reply was created from a merged topic originally titled
Awards aren't being added to profile totals.
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Beng Lim

  • 6 Posts
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I have win 10 Awards but the no still show 8, seem like something wrong.

This reply was created from a merged topic originally titled
My Award No didn't update.
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Subir Majumdar

  • 6 Posts
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i hv won 24 awards but my page show only 17...pls update my page

This reply was created from a merged topic originally titled
award not update.
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Jayne Hodge

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And me. everything else is fixed now, but it still says I only have 4 awards when I have 8. Hope it will be sorted soon. :)
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Fabrizio Vendramin

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I get the same award problem BUT in addiction the system put my picture on "yesterday" and not "today" page. I put my pics on 01.06 AM Italian time (00.06 GMT) on Sunday, just after midnight in London time. I think you have some software problems :)
Waiting for a reply, best regards.

PS If "today" and not "yesterday" page I get the number 1 (and not numer 2) in the list (sorry for my English, I am not a native English speaker). Moreover you did not give my #1 or #2 award!

:)
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Steph

  • 59 Posts
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I also have the same award problem, hope it's fixed soon :)
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Ian Gledhill

  • 34 Posts
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This reply was created from a merged topic originally titled
Awards not being awarded to my page ?? 54 but should be 58.?.
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Aroon Kalandy

  • 60 Posts
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Dear Sir

I have got more than 20 awards the last week and this week. The award score is going up, but my award numbers is stationary at 822. Can you help?

Regards

Aroon Kalandy

This reply was created from a merged topic originally titled
Number of Awards not Updated.
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Derek Smith

  • 32 Posts
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Hi there

Please confirm that the awards for last week are not done yet as I had the highest scoring photos in two catagories and have had no notification as yet?

Thanks

Derek

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