Unable to vote

  • 1
  • Question
  • Updated 6 years ago
As of yesterday, I am unable to vote on Pixoto. The date on some of my older postings also disappeared and I cannot put them up for extra duels. I would appreciate your assistance in this regard. Thanks.
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Rudi Kleynhans

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Posted 6 years ago

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Photo of Jasenka

Jasenka, Official Rep

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Hello Rudi, can you please try clearing your cache, restart browser, sign out then back in and try voting again?
Also can you please try with different browser?
If this didn't help, please let me know what browser (and which version) and OS you are using.
Thank you for information about older photos, we are aware of that issue and we are trying to fix it.
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David Winchester

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I am having the same problem, today only. I've signed out and still can't vote on IE or google.
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Rudi Kleynhans

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Hope your problem get sorted out soon, David. :-)
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Rudi Kleynhans

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Hi Jasenka. Thanks for your assistance. I did as you suggested but still are not able to vote when I use Internet Explorer 11 as my browser (for Windows 8). I then tried Google Chrome, and with this browser I was able to vote. I would appreciate it if you can still try and find a solution for the IE 11 problem, as I prefer to use it as my default browser. Thank you!
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Jason Kiefer, Official Rep

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Hi. We just released a voting fix for IE - please let me know if you have any further problems.
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Rudi Kleynhans

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Hi Jason. I am happy to say that the problem has been resolved and I can vote in IE. Thank you the effective way you and Jasenka have dealt with this matter. Regards, Rudi.

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