Unable to Submit Photos

  • 6
  • Problem
  • Updated 9 years ago
  • Solved
  • (Edited)
Merged

This conversation has been merged. Please reference the main conversation: Problems Uploading - Unable to Submit Photos OR Error -400

Hi, up until today I have been able to submit photos, with the occasional error message. I am using Vista, and IE8 - when I try to submit a picture now, nothing happens. No error message, no loading, nothing.
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Nicky Legrady

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Posted 9 years ago

  • 6
Photo of heidi hart

heidi hart

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I can't submit them either. Tried everything. The upload link just does nothing.
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{removed}

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I'm BRAND new at this and thought it was me...So do you just keep trying until the upload link works???
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Noel Manjares

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me too same issue...
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Peter Wolledge

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this is driving me nuts, the images will not upload and I cannot upload again because it is telling me I can only upload the once. VERY frustrating
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Peter Wolledge

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I am using Chrome
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Scott Murphy, Official Rep

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This is a problem specific to Internet Explorer. We are working on a fix and will have it available later today. All other browsers should work fine: Firefox, Safari and Chrome.
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Lori Herr

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I was only able to upload one photo today. Is there still a problem loading more than one photo?
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Jason Kiefer, Official Rep

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Lori - you should be able to load up to 3 photos at a time in Internet Explorer and an unlimited number in Chrome, Firefox and Safari. We were having a lot of issues with the site today - the vast majority of which seem to be resolved. Please let us know if it is now.

Thanks
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Photo-Times

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I don't seem to be able to upload anything, and I'm using Safari. Can anyone help please?
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Jason Kiefer, Official Rep

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Elise - can you explain at what point you are running into a problem and what the symptoms are?
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Photo-Times

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I can get the submit images page up, I click on upload images, and select the image I wish to upload but then nothing happens, no photo is uploaded, and no error message appears, I've also tried to click and drag the image but still get no response.
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Jason Kiefer, Official Rep

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Elise. We can't duplicate the problem. Can you try another browser?
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Peter Wolledge

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I uploaded 6 photo,s, 1 was posted immediately but now whenIi submit nothing happens to the remaining images. I am brand new to this, am I doing something wrong?
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GabrielC

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I can not resubmit photos. Even if both fields are selected, I receive a message telling that I have to select a sub cathegory first !!! I use Chrome.

I checked again and now I can SUBMIT photos, but not Resubmit them.
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Peter Wolledge

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I still cannot. this is hopeless I give up.
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Peter Wolledge

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I am still unable to submit or upload the same images. This is hopeless. I give up
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Eric Baluya

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me too what happen to pixoto.
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Scott Murphy, Official Rep

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Resubmit should be fixed. If you are having issues uploading, please email me with the following information:

1. What is the email associated with your Pixoto account?
2. What operating system you are using? (Windows XP, Windows 7, OSX Lion, etc)
3. What browser are you using? (Internet Explorer, Chrome, Safari, Firefox, etc)
4. What is the version of the browser you are using (IE 7, 8, etc.)?

Also, please send me a sample image that you have already tried uploading and fails. You can email it to scott at pixoto.com.

I will make sure everyone is able to upload as long as you provide me with this information.

PLEASE NOTE: Sometimes our provider experiences temporary issues that may impact uploading. However, these usually last a very short time (seconds) when they occur.
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Eric Baluya

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OSX lion latest
tried Chrome and Safari latest edition
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Scott Murphy, Official Rep

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Hi Eric,

I am looking into your issue. Thanks for emailing me the image. I was able to replicate the problem and it seems to be related to the image. I will be working on a fix.

Best,
Scott
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Scott Murphy, Official Rep

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So we have narrowed down the issue to being the following:

All images must have at least ONE dimension that is LESS THAN 4000 pixels.

Currently there is an issue with Google's Image Service that is preventing us from processing images with both dimensions larger than 4000 pixels.

We are working on a fix with Google, but it may take some time to get out (possibly a month).

In the mean time, please resize your images accordingly.

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