Unable to vote - says FB account not linked when is

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  • Updated 5 years ago
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Tells me to vote I need to do one of several things, including linking my FB account. I've done this and when I click on this in my account profile it tells me it's linked. However, I still cannot vote and that box keeps coming up. Help?
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Anna Bain

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Posted 5 years ago

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Jasenka, Official Rep

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Hello Anna, please try this:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Log in
- then Log in with Facebook

your Facebook should be connected to your Pixoto account.

Please let me know if this doesn't help.
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Anna Bain

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Hi Jasenka. Thank you for this, but no this hasn't worked. I still cannot vote and I keep getting that box. It's like it can't see I'm connected to FB already and yet I'm signing in with my FB account.
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Jasenka, Official Rep

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Hi Anna, I have removed your Facebook connection.

Please follow these steps:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- choose Sign in - http://www.pixoto.com/signin
- then Sign in with Facebook

your Facebook should be connected to your Pixoto account.

Please let me know if this doesn't help.
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Anna Bain

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Hi again Jasenka.

I'm afraid this hasn't worked and it seems a new problem has arisen. When I do exactly what you say I get redirected to a screen that says I'm connected via my FB account but that I need to enter my email address to continue. I am unable to do this as the page appears to be on a re-loading loop and every time I try to enter my email address it just refreshes and doesn't allow me to type the full address.

Real shame I can't get on to Pixoto. I really was looking forward to it.

Hopefully this can be resolved? Thanks for your help.
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Jasenka, Official Rep

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Hi Anna, can you please post screenshot of page you are stuck on? I suspect it is sign-up page (by your description) and not sign-in page you need to go on.
Does it has this address on address bar: http://www.pixoto.com/signin ?
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Anna Bain

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Hi Jasenksa,

I used the link you sent me and selected 'sign in with FB'. It then leaps to this page. (See picture) with the web addy you have mentioned, yes.
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Jasenka, Official Rep

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Hi Anna, you have posted Sign Up page, please click on this link: http://www.pixoto.com/signin

Or in page you have posted screenshot, click on "Sign in".

Entering e-mail and clicking on "Sign up" on page you posted would make new account (and we don't allow two accounts with same e-mail).

Please let me know if this doesn't help.
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Anna Bain

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That's my point- as soon as I click on the 'Sign in with FB' it bounces me to that 'sign up' page and tells me I'm connected to FB but need to enter my email address...which I can't do because of the looping I've explained .
Also, as you mentioned, if I try to sign in on that page I've posted a picture of, it just does exactly the same thing. I've deleted my cookies but this still keeps happening.
The long and short of it is that if I select sign in with Facebook I get automatically sent to this sign up page, purely just by clicking.
Thanks.
(Edited)
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Adriette Benade

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Also having the same issues...tried every way of signing in, signing out, the lot...VERY frustrating...site is useless to me now.
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Jim Hardison

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Having the same problem with twitter,,, no facebook here
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Jasenka, Official Rep

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Anne, Adriette, Jim, please send me e-mail in which you will state which is your e-mail connected to your Facebook (Jim for you e-mail connected to you Twitter account) account and link to your Facebook (Jim-Twitter) account, and link to your Pixoto account.
My e-mail is jasenka@pixoto.com
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Jim Hardison

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sent to your e-mail Jasenka OOOps,,, my pixoto link http://www.pixoto.com/jtrainman1
TY
Jim
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Anna Bain

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Jasenka, it's been sent. I await your reply and hope this can be fixed, finally. Thanks.
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Jasenka, Official Rep

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Hi Jim, I'm sorry but in able to vote you need to do any of these (as stated when you try to vote):

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Jim Hardison

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Here is a good reason no facebook for me,,http://community.pixoto.com/pixoto/to...,, not to mention my employment will not allow me to have facebook.. still not able to vote on duels,, I will comment on a photo or two every now and again just to submit a photo or boost the one I have submitted. Not much fun so far.....

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