Unable to unpause an image

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  • Updated 2 months ago
  • Acknowledged
Hi I have not been able to unpause images for quite some time? Why would this be please? I have credits.
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Di McDonald

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Posted 2 months ago

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Jasenka, Official Rep

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Hello Di, can you please post link to image in question so we can check?
Photo of Di McDonald

Di McDonald

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Hi Jasenka
I’m not able to unpause any images, please advise?
Thank you 
Di
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Jasenka, Official Rep

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Can you please let me know what exactly happens when you try to unpause image? Also please let me know what device you are using and are you using app or browser version of Pixoto?
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Di McDonald

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I press on unpause and nothing happens, try it a few times still nothing. I have previously been able to do this.
I use iPad and iPhone mainly and have the app. 
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Jasenka, Official Rep

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Thank you for information, and in the meantime please use the browser on your phone to un-pause images.