Unable to download

  • 1
  • Problem
  • Updated 6 months ago
  • In Progress
I have purchased download credits and was only able to download one image. Each time I try to download another one it takes me to an error page saying it will be up and running soon but that has been 4 days. I still have 4 images to download with my credits.
Photo of candy

candy

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  • frustrated.

Posted 6 months ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

  • 17800 Posts
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Hello Candy, I'm sorry you are having problems. Another image you are trying to download is it same one or you are trying to download different images? If it the same one can you please post a link to that image?
Photo of candy

candy

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These are the photos I’ve been trying to download. https://www.pixoto.com/images-photogr...
https://www.pixoto.com/images-photogr...
Photo of candy

candy

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The error happens on every photo I try to download.
Photo of Jasenka

Jasenka, Official Rep

  • 17800 Posts
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Thank you for all the information Candy, I forwarded your issue to our tech, as soon as I get a reply I'll let you know.
Photo of candy

candy

  • 4 Posts
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This problem is stil persisting on each photo I try to download. These are the links th the photos I have tried. https://www.pixoto.com/images-photogr...

https://www.pixoto.com/images-photogr...

It has been 2 weeks without a resolution to this problem.
Photo of Jasenka

Jasenka, Official Rep

  • 17800 Posts
  • 1285 Reply Likes
Hello Candy, I'm really sorry for the delay. I have asked again that your account is checked and corrected. As soon as I get a reply that it is done I'll let you know.