Unable to create a Challenge

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Problem solved

How come I can't create a challenge?

I do not have three challenges, I only have two so it should work.

If I click the "create challenge" button with one or more fields empty it says "field is required" but if I have all required fields filled and press the "create challenge" button nothing at all happens??? And no error message...

I HAVE tried three different web browsers, I have emptied the cache, I have rebooted the computer, I have tried to create a new challenge several days in a row now...
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

  • 18297 Posts
  • 1328 Reply Likes
Hello Stephanie, I will ask that your account is checked and we will let you know when we find what issue is.
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
Ok thanks a lot :)
Photo of Grant Smittkamp

Grant Smittkamp

  • 40 Posts
  • 1 Reply Like
Hey Stephanie, go ahead and try again. You should be able to now.
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
It still doesn't happen anything :/ Tried Firefox, Internet explorer and Google Chrome same in all of them. Can't preview challenge page either...
Photo of Grant Smittkamp

Grant Smittkamp

  • 40 Posts
  • 1 Reply Like
Hi Stephanie, could you do me a favor and provide me with the email address you use to sign in? If you want, you can email it to me at grant@pixoto.com
Photo of Grant Smittkamp

Grant Smittkamp

  • 40 Posts
  • 1 Reply Like
Stephanie,
Are you still having this problem?
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
Hello again,

Just tried to create a challenge.

Tripple checked that everything was as it should be, even tried to change dates (I put launch date tomorrow, end date four days after that and announced date five days after that) still the same :/

Do I have to delete my account and create a new to get this to work?

MVH
Stephanie
Photo of Grant Smittkamp

Grant Smittkamp

  • 40 Posts
  • 1 Reply Like
No, certainly don't delete your account.
I will work to figure out this issue.
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
Ok, thanks a lot :)
Photo of Grant Smittkamp

Grant Smittkamp

  • 40 Posts
  • 1 Reply Like
I've verified that this issue should have been fixed.
You are able to edit your existing challenge as well as create 2 new challenges if you would like to.
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
Nope just tried again still nothing happens...
Photo of Grant Smittkamp

Grant Smittkamp

  • 40 Posts
  • 1 Reply Like
Are you also Stephanie Heinz ?
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
Yh but I changed my name long before the problems started.
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
Still can't create challenges?!? Any word on how it goes?
Photo of Grant Smittkamp

Grant Smittkamp

  • 40 Posts
  • 1 Reply Like
I'm not sure what's causing your difficulties. I have personally verified that you are able to create new challenges as well as edit existing ones.
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
I can edit the challenge you created, and save it, but I can still not create a new challenge..

If I make a new account is it possible for you to transfer all my pictures, awards and points to the new one?
Photo of Grant Smittkamp

Grant Smittkamp

  • 40 Posts
  • 1 Reply Like
So there are somethings that you can do to potentially solve the problem.
First, click the menu on your browser and delete you cookies, cache and history.
Then try again.
If that doesn't work, go to a different browser (do the same thing) and try it.
That should fix everything.
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
Well I have already tried that, several times...
Photo of Grant Smittkamp

Grant Smittkamp

  • 40 Posts
  • 1 Reply Like
What is the error message you get when you try to create a new challenge?
I'll notify the developers to figure out what's going on.
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
Just downloaded Opera and tried, still the same thing, when I press create challenge nothing happens. I don't get any error message at all...
Photo of Grant Smittkamp

Grant Smittkamp

  • 40 Posts
  • 1 Reply Like
We don't support Opera, make sure you're using either Chrome or Firefox
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
As I said I JUST downloaded it to TRY if it worked there. However I usually use Firefox, but I have also tried Chrome and explorer... it's the same in all webbrowsers NOTHING happens when I press "create challenge" and NO error message...
Photo of Grant Smittkamp

Grant Smittkamp

  • 40 Posts
  • 1 Reply Like
Stephanie, you were right and this was not your fault it was our's.
We have a fix and it will go live soon.
Sorry to say that until then you can't really create challenges.
It'll be fixed very soon though.
Photo of Stephanie Örjas

Stephanie Örjas

  • 18 Posts
  • 0 Reply Likes
Thanks a lot for taking care of this! Now I at least now that it will be fixed :)

This conversation is no longer open for comments or replies.