trouble submitting photos

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  • Updated 7 years ago
  • Answered
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I am having trouble. the pic I am trying to upload is not working , I click publish and it just brings me back to my profile... it did the same thing last time I trtied a few days ago and this is why I have not returned until now and still the same thing , it is in the section when i click submit images but not on my profile
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Aaron Groen

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  • frustrated

Posted 7 years ago

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Jason Kiefer, Official Rep

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Aaron. Are you getting any error when you try to publish? Is the image categorized? Do you have enough credits? Any details you can provide would be helpful. Thanks.
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Margaret Schuster

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I have same issue. I give categories for them. I click. It loads but then nothing is there.
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Sherry Andreason

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Hi Margaret, I am sorry you are having problems. When you try to publish an image down at the bottom of the page it will tell you how many credits you have and inside the Publish button it will tell you how many are needed to upload the image. Can you check there and see if you have enough credits to upload the image? If you don't all you have to do to earn credits is vote in the duels, which you can do by clicking on the big blue Vote button at the top of gallery page. Let me know if you still have problems after this ok?

Thank you
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Aaron Groen

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Some photos just don't work... I just gave up on them 4 months ago and moved on to my next pics. I still have this issue every now and then. Everything is normal until it is 100% uploaded then where the thumbnail should be it say the we are loading your image message no matter how long you wait btw, and click publish and then it goes to my profile and the pic is not there . go back in the submit area and it is still in there with no thumbnail. The first time this happened I just figured it was because that first pic was an odd aspect ratio crop whatevs, but it has happened since to normal shaped pics.
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Sherry Andreason

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Thank you Aaron for the extended information, is there any chance that the images are over 20 mb in size? If so can you try re-sizing one and reloading it and see if it goes through?
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Aaron Groen

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Yes actually that is probably the problem ! Thank you so much!
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Sherry Andreason

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Thank you and please let me know if you have any other problems :)

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