system failure in categorization process.

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  • Updated 5 years ago
changed category to 'uncategorized' I just uploaded three images... and had categorized them, but when they uploaded they changed to 'uncategorized'. I am not impressed that I just wasted credits because of a glitch. all were in Nature up close and all loaded as uncategorized.
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Joyce Andersen

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Posted 5 years ago

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Joyce Andersen

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further to this, re-submitted and it wouldn't let me post until I had to fill in subcategory. never had to do this before, ( and didn't bother because subcategory doesn't make any difference anyway).
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Michael Moore

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That has always been the case for me Joyce.
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Jasenka, Official Rep

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Thank you Michael for helping Joyce.
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Jasenka, Official Rep

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Hello Joyce, as Michael explained user always needed to select both category and subcategory for image to be submitted to category.
When we introduced Uncategorized category, if either category and/or subcategory are not selected image will be submitted to Uncategorized category.

I hope this helps.

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