Submitted "My Images" and Contest Images are not visible

  • 1
  • Problem
  • Updated 1 month ago
  • Solved
Photo of Beth Bowman

Beth Bowman

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Posted 1 month ago

  • 1
Photo of Beth Bowman

Beth Bowman

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Photo of Beth Bowman

Beth Bowman

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If I click on the area where the image would normally be displayed - it does appear
Photo of Beth Bowman

Beth Bowman

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This is occurring on My Images, contests, awards and favoritea.  
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Jasenka, Official Rep

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Hello Beth, I've checked your account and I can see all images normally.

Can you please try clearing your browser cache and let me know if you have any more issues?

If you do, can you please let me know what browser and OS you are using?
Photo of Beth Bowman

Beth Bowman

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Yes, I have cleared my browser cache (Chrome) on both my home and work laptops and also on my phone.  The images are not showing on any of my devices.  I have also logged out and back on to all three 


Photo of Beth Bowman

Beth Bowman

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I just checked again.  They have magically re-appeared.  The problem was occurring since last night at 10 PM.  I cleared browser cache before reporting the problem.  It was still happening this AM - but now it is fine.   
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Jasenka, Official Rep

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Thank you for letting us know all is ok now.
Photo of Scott Murphy

Scott Murphy, Official Rep

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Hi Beth, there was an issue with the Google Cloud platform last night.  Everything should be resolved now. Please let us know if you experience any further issues.
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Beth Bowman

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It has happened again.   Same sequence of events.  While voting on duels - like I have for years, after being told I'm blocked - I can no longer see ANY images in Pixoto.  Perhaps it is a coindcidence - but 2 times in a row - I'm not sure what is happening....  But I've been using this site since 2014 and have never had these issues.    

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Scott Murphy, Official Rep

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Hi Beth,

I am sorry you experienced that.

Once you have been blocked, you are more likely to be blocked again until your voting is more consistently correct.

I will send you an email in a couple of hours showing you inaccurate votes so you can understand how to improve your voting.

What do you mean you can no longer see any images? You should only be blocked from voting for a set period of time.
Photo of Beth Bowman

Beth Bowman

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This is very very disturbing that that I am being told that my voting is incorrect.   I vote every single day, and truly look at both images.    I feel like I have been accused of something I did not do.  Improve me voting? I vote on hundreds of image each day,  
Please Unblock me.  

The problem that I am having with not being able to see my images has happened twice in the last week.  

When I click on "my images"  - I can not see the image preview. I have to click on the image before it becomes visible.  Same with "Awards"  and the images in contests.     

This is happening on my work laptop, my cell phone and also my home laptop.  Both times it happened after Pixoto unfairly blocked me.   
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Scott Murphy, Official Rep

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Hi Beth, 

I just sent you an email with 4 examples how you voted against the norm. The image you chose has a red box around it. Feel free to reply to my email if you have any questions.  
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Scott Murphy, Official Rep

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I also verified the issue you were having with the images disappearing. You were correct that this only occurs when you are banned from voting.  We just put out a fix and you should now always see your images.