Submission doesn't seem to be working

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  • Problem
  • Updated 6 years ago
  • Solved
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I can't submit new photos. When I attempt to load the photos nothing happens, the application just sits and does nothing.
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Tony Huffaker

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  • frustrated

Posted 6 years ago

  • 2
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Jason Kiefer, Official Rep

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I'm sorry about this Tony. Can you tell me at exactly what point it is happening in the process? Like is it before or after you click on the upload button? Any detail would be helpful in solving the issue. Thanks.
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Tony Huffaker

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I've selected two files to submit from my computer. When I click the 'Open' button to initiate the submission nothing happens at all. There are no messages, the files are not uploaded. It appears that the page doesn't do anything. I'm running Windows 8.1 and IE version 11.0.9600.16438. I've sent an additional email with at attachment showing screen shots and my comments.
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Jason Kiefer, Official Rep

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Thanks for the info Tony. Do you have another browser installed that you could try to see if it is a browser issue?
Photo of Tony Huffaker

Tony Huffaker

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It seems to be a browser issue, as I was able to enter photos via Google Chrome.
Thanks for the help.
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Jason Kiefer, Official Rep

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Thanks for letting us know.  We haven't tested on the IE11/Win8 combo yet - we'll have to add that to our list of browsers.

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