Started account back up but can't vote

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
Archived and Closed

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I used to be a member and thought I'd give pixoto another try. But every time I click on vote or submit, it takes me to a login screen. It seems to remember my info and even how many credits I had otherwise.
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Felicia

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Posted 2 years ago

  • 1
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Jasenka, Official Rep

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Hello Felicia, I'm sorry you are having problems. Can you please try changing your Pixoto password. You will need to log out, then click on "Sign in" and please click on "Forget password. We will send you e-mail and by following a link provided in the e-mail you can then change your Pixoto password. Please then try to sign in using your e-mail and new password.

If this doesn't help, please try to clear your browser cache.

Please let me know if any of this doesn't help.
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Felicia

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That did not help. Whenever I click on vote a box pops up that says "It looks like we just released a new version of pixoto! Click ok to refresh the page" and then it signs me out.
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Jasenka, Official Rep

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Felicia, I forwarded your issue to our tech and I'll let you know as soon as I get a reply.
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Felicia

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You never got back to me and my issue is unresolved.
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Jasenka, Official Rep

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Hello Felicia, I'm sorry for the delay. I have asked again about your issue and I'll let you know as soon as I get a reply.
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Felicia

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Thank you, Jasenka. I know you do what you can.
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Jasenka, Official Rep

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This has been fixed.

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