Outstanding Technical Issues

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  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
IF YOU READ THIS POST, PLEASE ADD A COMMENT. Maybe we will get the attention of the site administrators if tons of users speak up.

Jasenka, I think you have reported all of these issues, but I thought it might be good to put them all in one place. If anyone is aware of others that I missed, please add a comment.

1. Though these have improved greatly in recent weeks, I still get crashes due to server errors almost daily.
2. The Blog site with category descriptions has been red flagged by Google due to errors that could allow hackers to harm your computer if you visit it.
3. Several categories of 2017 awards have not been given.
4. The 2017 banner awards also have not been given. Of course, that can't happen till all the category awards are given.
5. The best of month awards for February have not been given, and March will be over in a few days.
6. Awards have not been showing up in the news feed for the past few days.
7. Emails are not being sent to users to let them know they won an award.
8. Images show points awarded for recent daily and weekly awards, but the points are not being added in to the users total.
9. When you win an award, the counter is not updating to reflect your new total number of awards.
10. Pro members reported more than two weeks ago that links to their pro account are not functioning.

While I am glad that the crashes have greatly improved, there are nine other major issues that have not been addressed. I know that all you can do is report them, but maybe it is time for Jason, Justin and Scott to become more involved in this site. It doesn't even seem to be in Maintenance Mode anymore.
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SweetNana55

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  • frustrated and sad.

Posted 2 years ago

  • 17
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Jodi Iverson

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Yes ! I have been having alot of issues with my comments not posting. I also have had a hard time voting as the images are not loading . Thank you.
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Michael Moore

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I am in full support and agree with this new thread, which reiterates a lot of previous threads.

It is obvious members are loyal to this site but are now becoming increasingly frustrated.

I also think it is time for Jason and his colleagues to issue a statement to reassure members that a solution is to hand.
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SweetNana55

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I have gone so far as to post a comment on Jason, Justin, and Scott's most recent photo entry alerting them to these issues. They have not added anything since September of last year... or longer. Surprise, not one of them responded to my comments. Maybe they have email alerts turned off from their page. If that is the case, they won't see my messages, because it's clear that they are not visiting their own pages.
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DVA

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We should try messaging them on LinkedIn ;)
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Claudia Lothering

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I think I found Jason Kiefer on LinkedIn. There is a Jason Kiefer who now works at Edward Johes as a Financial Advisor but is shows he worked for Apple until 2012 with "special interest in photography". Pixoto was founded in 2011. I am sure it is him. What do you think?
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Claudia Lothering

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Apologies, that is not the right Jason Kiefer. I found the correct website where he is still listed as CEO of Pixoto and CFO of another site. On Scam Advisor his email is listed as Jason671.gmail.com. I sent a email but he is not answering. I do not know if he still has this email.
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Renos Hadjikyriacou

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All those issues you point out SweetNana55 and some more, were announced by several users once in a while.

As we all know the only person that can bring this to Pixotos attention is Jasenka!

I have the strong suspicion that Jasenka doesn`t find a sympathetic ear either!

Pixoto is unwilling to fulfil its obligations (report answers) towards Jasenka how can we then believe Pixoto will listen to us?

If Pixoto wants to close down the site, for whatever reason, why are they not informing us? There is nothing we could do except take notice of it.

I am deeply disappointed of pixotos behaviour and "performance", users only want to know which side one`s bread is buttered on!!

The only think i understand from pixoto`s undecent behaviour is that they look upon us whith disrespect and handle us whith unfair treatment.

I also have some questions!

1. What will happen whith all our Photos? will they be wandering like a ghost in the internet

or even maybe get stolen?

2. What will happen whith all our credits? (Lots of users buy credits)

Fact is Pixoto is in a crisis, So what`s it to be Pixoto, ? Please brake through and make it public!!!!

HAPPY EASTER HOLIDAYS ALL !!!!!!!!
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terisue53

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I do wish they would fix problems or tell us what they gonna do. I would like to see Pixoto keep going.
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Dave Lipchen

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I like this site very much, but I will not post anything new until all the awards for this year and 2017 are posted.

This is one site that I like to participate in and I'm going to miss submitting daily entries and the voting for best pictures.

I'll be back when we have all the results.
This is a resend.
Sincerely,
Dave
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Sue Matsunaga

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I have also been having trouble with the site. I hope all of the problems will be resolved before everyone leaves.
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Claudia Lothering

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I love this site. PLEASE PLEASE do something about the problems. Or at least reassure us that the problems will be fixed. The silence is not fair on all of us who have been your loyal supporters for years now.

I just paid $96 for a PRO renewal, which for me in South Africa, is a HUGE amount of money. That was already after the problems started but I had faith in you. Your Customer Services were very quick to inform me that I needed to pay my subscription. If you are planning to discontinue this site or leave it hanging with its problems, this is unethical behavior.

This is an American hosted site and Pixoto is American. Is this what America has come to? At least Facebook fixed their privacy settings for easier use when the s....t hit the fan there. Are you just going to keep quite?

CAN WE PLEASE HAVE SOME TRANSPARENCY HERE?

Thank you and we hope to hear from you. We are all concerned - this has become a serious concern for all your members!

Claudia
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SweetNana55

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It is wrong that management bills Pro members for services that they are not delivering. I think most Americans are above this kind of business practice. I hate it when a global company with American roots puts a blemish on our nation for unethical practices. Come on guys, fix it!!!!
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Kelley Hurwitz Ahr

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It seems pretty obvious to me that the biggest problem is NOT that there are glaring, obvious problems with this site, the problem is that the owners don't CARE about those problems. If they cared, the problems would be fixed -if the problems weren't able to be easily fixed, the owners would be sending out ongoing emails regarding the problems/solutions they are working on, and there would be refunds/some sort of extra compensation for members. A different site I post on was out for a few hours, and they immediately sent out an apology email and added a gift from the site. It was a reality check for me - I realized that is what a responsible website (who cares about the members) does. As someone who posted daily for years and enjoyed this site very much, I have come to accept that this is the end for this site. Maintenance mode is apparently dissolving into - barely-keeping-it-afloat-until-we-shut-it-down mode. As the owners, they have the right to let go of the business, but I don't think it's right for them to continue to accept money from people and not provide the service that is being paid for.
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Fiona Ruth Etkin

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I really enjoy this site too and am also having a lot of problems of a technical nature. I find the site incredibly slow and it keeps crashing too.

I have another problem too. A year ago I created my own contest along the lines of animals and humans in Black and white. Admittedly at the time, I was very new to Pixoto. It would appear that I shouldn't have been allowed to create this contest as it is too similar to one of the Pixoto own categories, however, I was allowed to create it. What then happened was that my contest never appeared on the contest page. I wrote to the admin shortly after explaining what had happened and never got a reply! To this day, a whole year on, I still get messages saying my contest has been extended due to lack of entries. This is because no one can find the page. I have tried to get the contest cancelled as I can now only run 2 contest at a time instead of the usual 3. It's a shame that for such a big community site, this was never addressed.
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Jasenka, Official Rep

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Hello Fiona, I'm sorry but I can't find any mail from you (or post in this community) about that contest. That contest is deleted now and you can make 3 contests.
I hope this helps.
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Jasenka, Official Rep

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Hi all, thank you for feedback and reporting on all issues. As you all know, I've already informed our tech and management about all issues noted here or on other topics.
As soon as I get more information about these issues I'll let you know.
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Norma Brandsberg

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How many people work in tech support? Is there anyone working in tech support?
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SweetNana55

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Thanks, Jasenka. I know you are doing all that you can to get things fixed. I just hope that management takes positive actions to address these issues soon.
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Shawn Thomas

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Feast or famine, that's what the owners need to decide. If they reinvest a larger portion of their revenue into software upgrades, fresh content, innovation, customer support, and, of course, platform maintenance, then they'll 'feast' in the mid-to-long term. Meaning they'll reap the benefits of a larger, loyal customer base and a growing slice of the market-share.
However, I've noted from virtually Day-1 the owners seem unwilling to put money into site improvements/maintenance, visibly participate in site management, or even actively communicate with their customers. Thus, we're seeing famine. These concepts are Business 101 for God's sake!
Pixoto has so much unrealized potential, but poor management practices are holding it back. Granted, I'm just on the outside looking in through a dirty window and am forming my own conclusions. But why is that? Because no one tells us anything...ever. Jasenka does what she can, but I think she's part of a contracted customer service agency and is kept in the dark like the rest of us.
With management involvement, customer focus, and membership support, we can make Pixoto great again! Sadly, I get the impression the owners are willing to let Pixoto die on the vine and move on to other mismanaged ventures.
My Pro Membership expires in May. Unless things improve, I'm taking my business (and $$$) elsewhere. Loyalty goes both ways.
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Kelley Hurwitz Ahr

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Perfectly stated. Exactly that - I wholeheartedly see it all the same way.
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terisue53

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Exactly for me too Shawn.
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SweetNana55

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It used to be, when a thread had this many comments, Jason would respond personally. I guess he really has checked out.
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Chatenet

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I have already alerted by e-mail about the majority of all the points lifted by Sweetnana55, and every time I received an answer of Jasenka, who can there nothing and seems completely powerless in front of all these problems.
I completely agree with the idea that the team administrator of Pixoto (Jason, Justin, Scott) has to inform at the same time about the state of progress of the works, but also give us a forecast of what is going to be made to solve the problem and a projected date of correction.
On the other hand I am a little bit worried when I read Renos's or Shawn's comment. If it turned out true, I shall like knowing him rather quickly.
Even if it seems to disturb some, I find that a 'PRO' membership in 90 euros in the year, it would ask for a minimum of services which disappeared since a few weeks.
Don't be surprised so a lot of photographers left the site for one year, and be assured that it is going to continue.
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Garry Chisholm

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General standards on Pixoto have been on the decline over the past couple of years now which is the main reason I have participated less and less. It used to be a site that I enjoyed, however I am finding better service and more enjoyment on other sites now, all of which seem dedicated to providing an enjoyable and more professional service towards their customers (for that is what we all are). The leadership team, rather than Jasenka, need to step up to the plate for it is they who are accountable for the way this site is run. Treat your customers with respect, otherwise you will find your customers going elsewhere
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SweetNana55

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Those of us who stayed deserve an award for perseverance and hope. So many excellent photographers have moved on. I miss seeing their images....
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Ciprian Apetrei

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Totally agree with this topic.
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DVA

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In order to really escalate this situation one way or the other people need to stop buying and paying for Pixoto. While this site still brings some money, it will continue to be in this state of uncertainty. Once there is no longer money coming in, the owners will either completely shut it down, or finally start improvement. I am not, however, betting on latter. Great chances are it will be "So long Pixoto".
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SweetNana55

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Quite to the contrary DVA, I think the owners are abandoning it because it is not bringing in nearly as much money as it used to do. I'm rather certain that is why they are not investing in it now.
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DVA

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SweetNana. I agree it does not bring as much as they want (or hoped for) in order to continue investing in it, but it still brings enough to cover maintenance costs such as hosting, paying to support personnel (I really hope Jasenka does not volunteer here), etc. As soon as it will no longer be covering those costs, they will be forced to make a decision one way or the other. That's what I meant.
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ManojK

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Jasenka , pixoto team may we know if there are any plans to shutdown pixoto ? These issues are usually addressed quickly but looking at tech response and your team's response it seems you will be shutting down pixoto soon can you please confirm
(Edited)
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Jasenka, Official Rep

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Hello Manoj, I'm not aware of any plans to shut down Pixoto.
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ManojK

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Then why are you unable to get response from Pixoto management for the issues reported by user on this thread quite sometime back and these are blocker issues. May we know the reason for this ignorance from management.
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Claudia Lothering

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Scam Advisor has just reviewed it's rating.

Here is the latest comment on the site;

Don't know who gives this rating that Pixoto is save! It is not! Photos are stolen from that page without watermarks ... they were warned, but didn't do nothing about it in 8 months ... anybody can download any image from the page without paying for it, and in high res without watermark! The most ignorant page I ever been on! glad that I deleted my account there! They didn't even bother to answer what they are going to do about the stolen images ... at least one of my were stolen and I didn't put my photos on the market ... Be carefull!
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SweetNana55

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To be honest, only images from the pro accounts are truly protected. They show that big Pixoto logo across the center of the image. That's part of the point of paying for a pro account. Otherwise, anyone with an iPad or smartphone can do a screen shot of the image. I'm sure there are other ways, but I'm not that tech savvy. I don't know how great the print resolution is for the screen shot, but it works well enough for use on a screen. I've done it myself for some of my images that I wanted to tweak when I was not at home. I took a screen shot, edited what I wanted using software on my phone, deleted the original from Pixoto and uploaded my edited image from my phone.
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Claudia Lothering

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Thank you Jasenka, for letting us know what the reality is. Unfortunately there are always disgruntled people out there who do not tell the truth. That is why it is so important that you respond and put the record straight. We all believe in your integrity and have put our faith in you. That is why we so desperately want some assurances from you that the remaining problems will be fixed. But you cannot do that as you will not reassure us if you yourself are not certain. That is the problem with you having integrity and always being honest. We look forward to your reassurances, when you can give them, because then we know there is light at the end of the tunnel (and it is not an oncoming train). Thank you Jasenka - we appreciate you!
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Mia Ikonen

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SweetNana55: Have you remembered to turn off your PRO gallery? If not, then your images are anything but safe! Please ask Jasenka to explain this in detail. I've reported this big security problem to Pixoto as soon as I discovered it, but I was told that the management has been aware of it for many years and doesn't think that it's a problem...
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SweetNana55

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I don't have a pro membership, Mia. I was thinking of getting one this year, but then all of these technical problems started coming up and getting so much worse that I decided to wait to see if things will improve. I'd be willing to pay a subscription fee if they get things running correctly again.

What is it about the PRO gallery that makes it unsafe? I thought pro images were protected with the big Pixoto watermark across the center.
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Mia Ikonen

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When you are a PRO member (I used to be, but I'm not anymore - why pay for a site that isn't working?) you have the opportunity to look through your images as a slideshow with big images, which is nice in itself. This feature comes in handy when you for example want to show your images to someone from your computer. In these slideshows there are though no Pixoto watermarks with crosses although you have chosen it in My Account > Market > Watermark images. What I find alarming is that anyone (not just Pixoto members) can view anyone's images like this. According to my opinion the minimum requirement would be that only Pixoto members could see each other's slideshows and even then ONLY with WATERMARKS on the images. But unfortunately that's not the case. So if you become a PRO member be sure to turn off the gallery feature! This is a thing most Pixoto members aren't aware of and there is no interest from the company to inform the members about it because it's a glitch in the system.
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Claudia Lothering

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To be fair, lets review all the problems: SweetNana please respond to points 8 and 9

1. "Though these have improved greatly in recent weeks, I still get crashes due to server errors almost daily."
I have no crashes or server errors at any time. The response is fast

2. "The Blog site with category descriptions has been red flagged by Google due to errors that could allow hackers to harm your computer if you visit it."
This is still red-flagged as the site "contains malware"

3." Several categories of 2017 awards have not been given."
This has not been attended to.

4. "The 2017 banner awards also have not been given. Of course, that can't happen till all the category awards are given."
This has not been attended to

5. "The best of month awards for February have not been given, and March will be over in a few days."
This has not been attended to.

6." Awards have not been showing up in the news feed for the past few days."
This is still not happening. However awards are showing up if you access a photo via the Leaderboard

7. "Emails are not being sent to users to let them know they won an award."
This is still not happening. I did however receive a notification just now about the outcome of a competition I entered

8. "Images show points awarded for recent daily and weekly awards, but the points are not being added in to the users total."
Unknown

9." When you win an award, the counter is not updating to reflect your new total number of awards."
Unknown

10. "Pro members reported more than two weeks ago that links to their pro account are not functioning."
My Pro account is now working. I get over 100 duels on my photo.
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SweetNana55

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If you look at the header on your profile and recent images page, it tells how many awards you have won and how many points you currently have earned. It used to update these every time you won an award. If it was a daily, weekly, monthly or annual award, it would automatically add those points to your total. That is no longer happening. You may win awards, but the count is not adding it in and your total points are not changing. I checked the leaderboard, and the drop down for top contributors, and it does seem to reflect the points there.
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Claudia Lothering

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I ask the same question!!!
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SweetNana55

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I'm not sure that I understand your question, Claudia. I addressed the issues with 8 and 9 in my response. They are connected to each other, that's why just one response. New awards are showing on your awards page, but the counter at the top of your page does not change to show that you earned a new award. Points are assigned to those new daily, weekly and monthly awards, but they are not being added to your total points earned listed on your page. The counter has always been inaccurate for your total number of images submitted. When you delete an image, it does not get deleted from your count. But, the total number of awards and points earned used to be pretty accurate... up until a few weeks ago when they suddenly stopped working.
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SweetNana55

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Issue #11. I call this one the spinning wheel. It seems to be happening more often than in the past. When you are going through a number of images, like when you want to add one of your older images to a contest, the system will load a certain number of images, then hangs up and you get the spinning wheel. If you wait, it may catch up and then open additional images. But lately, it seems that you much more frequently get the spinning wheel and it never moves forward to load more images. When that happens, you can't view any additional images in your collection, so they cannot be added to the contest.
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CHATENET Gérard

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Actually I have already noticed this problem, problem which I had put at the account of the age of my labtop, and which, after have changed it, continues. The wheel is turning again and sometimes nothing takes place.
If you re-try later, it works...
It is a little bit the same as the clash of the server.
In fact, it's as : wait and retry "
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Jasenka, Official Rep

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Thank you for information SweetNana and Gerard. I've already informed our tech about this.
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SweetNana55

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Gerard, I added this based on your report, and my recognition that I have had that problem, too. I'm trying to compile all the different problems into one list.
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SweetNana55

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I'm adding these here to keep this list current, but I reported these issues separately.

Issue #12. The monthly awards for March were issued on April 1st or 2nd. (Who knows exactly when since we don't get notified anymore.) Monthly awards are not supposed to be assigned until the second week of the month so that entries added the last week of the month have a fair chance to rise to their true ranking. The image that won #7 was entered on March 23rd. It is currently in the #4 position. That's a big difference of about 7,000 points. Meanwhile, the February awards still have not been assisgned.

Issue #13. I check the Leaderboard for Top Contributors for April and it is a mess. The people listed as the top contributors have not even won any daily awards. #1 for animals has one image entered with a score of 539. #2 entered ten images, but the top score is a 250. #3 entered only one animal image so far in April with a score of 283. As I went down the list I found the same thing. Those who actually have won daily awards in April are no where to be found.

Just to be sure that this wasn't isolated to the animals category, I spot checked flowers and found the same result. #1 has two images with scores of 260 and 360. #2 has one image with a score of 287. #3 has one image with a score of 321. Again, photographers who have won daily awards in April were not on that list.
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Jasenka, Official Rep

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Thank you for information SweetNana, I forwarded it to our tech and to the management.
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Kelley Hurwitz Ahr

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There has been this problem for a long time, too, without resolution:

http://community.pixoto.com/pixoto/to...

Granted - not as serious but another example of a technical problem that wasn't addressed and Jasenka apparently never heard back from 'management' about the issue
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SweetNana55

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I think we can add this one is as part of #11... the spinning wheel. I long ago accepted that we were only going to get to see the top 36 in each category. That didn't bother me since only the top 20 get banners at the end of the year. Who knows, we might even see the 2017 banner awards before 2019. Once can still hope....
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Jasenka, Official Rep

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Hi all, please check this topic: http://community.pixoto.com/pixoto/to...
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SweetNana55

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Jasenka, we look forward to the new release. It can't come soon enough. Thanks for this update.
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SweetNana55

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I'm thrilled to see that Scott got the new release up and running! Yea, Pixoto!
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Michael Moore

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SN - did you receive several emails advising you of outstanding awards ? (do your number of awards and points on your profile page seem inflated?)

Michael.
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Scott Murphy, Official Rep

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The duplicate emails should of had no impact on your points.