slow dueling with pro membership

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  • Updated 8 years ago
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wow it is truly painful trying to get duels with the pro membership with any picture... it takes hours upon hours trying to get any of your pictures to get duels.... this is pathetic.... if I had known this I would have never paid for the membership. You are not even able to hit any button to boost anymore either on any picture, not even on uploading. I even have done image dueling to nauseating levels to almost 1000 points to see if that was the issue. Nothing has worked. What is going on with my account????
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Angie Bermudez

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Posted 8 years ago

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Jason Kiefer, Official Rep

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Angie - I'm sorry if you are unsatisfied with the PRO account. I can say that having a PRO account assures that your images will get duels at the maximum allowable rate. The PRO system use the same system to get an image duels as does the boost system. A pro image simply gets 20 boosts automatically. So it is impossible for get votes faster than with PRO.

That said - we do spread all boost duels out so that on average an image duels once per hour. So usually it will take an image that achieves an imagescore of under 530 approximately 3 days to get to 100 duels.

We don't want you to be dissatisfied with your purchase so if you want to request a refund please just email cancel@pixoto.com and we'll take care of it.

I hope this helps.
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Angie Bermudez

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see my comment below
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Mark Zouroudis

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Jason is it possible to put the duelling in the members hands as much as possible. I.e. boost when it is possible and also hold back on boosting if we don't want a boost. I have noticed most my pics peak points wise before they get to 100 duels. I gues what i am saying can we limit the number of duels on "PRO" if after after say, 70 duels we boost and the score goes down, we boost again and score goes down again. I would be reluctant to give it another boost but it appears it's not an option with having a PRO account. Maybe give an auto 50 duels and the remaining 50 available "free" duels in the members hands?
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Angie Bermudez

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I did not mention I wanted to cancel just did not expect the dueling to be so awfully slow, and I did not expect the answer that I got when I read your answers to the same question, which you handled in a very different manner some time ago with another member. You did everything in order to keep that member, not just offered to have them cancelled. Wow, thank you for the vote of confidence. You also did not mention anything to the effect that it took 3 days to get 100 duels .... is it just that I am not as good as the other member??? I think you need to take into consideration that we are all here at an equal and even keel and that the members are the ones voting not you. Not all my images achieve under 530 points .....that said ...... I would like an apology about that statement.
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Angie Bermudez

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funny thing that my pictures that I have not boosted are still going down on points they should not even move, I think this is sabotage and I will have to state that if this continues I will call the attorney general in my state and the federal trade commission as well as I will call the channel here in my state and place this on TV.. WPRI consumer protection
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Angie Bermudez

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I am here to have fun and asked a simple question, as a result I have had my pictures and points sabotaged, I have had to delete some because the points went down so drastically when they were not dueled for months. I find this preposterous and ridiculous.
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Jason Kiefer, Official Rep

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I'm sorry if your were offended by my comments Angie. It certaintly wasn't my intention. I did not look at your images before writing the above so I ad no idea where they score. 530 is a magic number for us - images that achieve above it never get paused and get more duels.

My comments about offering you a refund was because you said this "if I had known this I would have never paid for the membership"

I gan guarantee you that we have not intentionally done anything to effect your images positively or negatively.

I hope this helps.
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Angie Bermudez

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thank you

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