Signed and paid fro PRO but have NOTHING

  • 2
  • Problem
  • Updated 8 years ago
  • Solved
Archived and Closed

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Ive signed up for the FREE Trial AND one months subscription!!! Ive had about 20 mins use with the PRO version... Now I find today YOU have debited my card DESPITE the fact I am still shown an basic member...

So... I havent had 3 days worth of free trial and im getting nothing for my money!

WHATS GOING ON??

Simon Clarkson
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Simon Clarkson

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Posted 8 years ago

  • 2
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Jason Kiefer, Official Rep

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Hi Simon - we're soooo sorry about this. We didn't realize that your account hadn't been converted over to a pro when you signed up for the trial account (we have a intermittent bug apparently). I'll refund your money for this month and leave your subscription going. If you want to cancel after playing around with it for a while just click on the cancel link under "pro" settings before May 26th.

Also - I think we fixed your account so let me know if you have any further issues.

Again - sorry about this.

Jason
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Simon Clarkson

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Issues fixed.

Thankyou.

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