Sign in problems

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
I'm unable to sign in to my account from any device, I have read a threads on this topic, I've uninstalled and reinstalled Facebook app a number of times and changed my password, extremely frustrated to the point I may give up with Pixoto any last ditch suggestions out there?
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Steve Lancaster

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Posted 3 years ago

  • 1
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Jasenka, Official Rep

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Hello Steve, can you please post link to your Pixoto account?

Also, can you please let me know what happens when you try to sign in? Do you get any error messages?
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Steve Lancaster

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I can't send you the link as I'm unable to access my account, the welcome screen constantly flashes as though it's refreshing
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Joyce Andersen

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do you use windows 10 and Chrome by any chance? I get that same behaviour on Facebook occasionally since i switched. although multiple devices sounds more ominous
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Steve Lancaster

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I do have windows 10 on one laptop, but also have the same problem on windows 7 laptop and android tablet
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Jasenka, Official Rep

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Hello Steve, we will check what the issue is and I'll let you know when I get reply.
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Jasenka, Official Rep

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Hello Steve, can you please try now to sign into your account?
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Steve Lancaster

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I'very managed to sign in from my phone, which is a good sign, I will try laptop later. Thanks
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Steve Lancaster

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Well it's good and bad news! I'm able to access my account, but there are a lot of broken links to many of my photos
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Jasenka, Official Rep

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Hi Steve, I'll forward your issue to our tech and I'll let you know when I get reply.
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George N Sue Cisko

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Jasenka - could you also look exactly the same login issue for me?
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George N Sue Cisko

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I cannot log into Pixoto, my screen flashes constantly whenever I attempt to log into your site or create a new password. I was a regular user about 3 years ago, but haven't used it for a good year or two.
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Jasenka, Official Rep

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Hi George, can you please post link to your Pixoto account?

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