Sharing to facebook

  • 2
  • Problem
  • Updated 12 months ago
  • In Progress
Pixoto no longer seems to be sharing my awards to facebook for me. I've checked all my settings and permissions and they seem ok. Please advise.
Photo of Sue Morgan

Sue Morgan

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 2
Photo of Jasenka

Jasenka, Official Rep

  • 17950 Posts
  • 1295 Reply Likes
Hello Sue, it could be that your Facebook Token has expired. You can do the following: 1. Sign out from Pixoto; 2. On Facebook apps page find Pixoto and remove it from apps; 3. Sign back into Pixoto (using Facebook) and your Facebook should be automatically connected.

Please let me know if this doesn't help.
Photo of Debbie Salvesen

Debbie Salvesen

  • 107 Posts
  • 3 Reply Likes
It should not be that difficult to share. I am having the same problem.
Photo of Debbie Salvesen

Debbie Salvesen

  • 107 Posts
  • 3 Reply Likes
I just did what you suggested, but I still cannot share my award on FB. There was a time when Pixoto automatically shared the award. I want to at least be able to share it on FB even if you don't automatically do so any longer. How do I do that if I have already tried your suggestion?
Photo of Jasenka

Jasenka, Official Rep

  • 17950 Posts
  • 1295 Reply Likes
Hi Debbie, can you please let me know exactly what happens when you try to share your award on Facebook?
Photo of Debbie Salvesen

Debbie Salvesen

  • 107 Posts
  • 3 Reply Likes
Nothing happens. I click on the Facebook logo or link to share, but nothing happens. I even check on FB both the general page and on both of my FB pages and there is nothing to indicate I even tried to share.
Photo of Jasenka

Jasenka, Official Rep

  • 17950 Posts
  • 1295 Reply Likes
Debbie, please check if you have pop-ups blocked. There should be a pop-up after you click on "Share on Facebook" on which you need to click further "Publish".
Photo of Jasenka

Jasenka, Official Rep

  • 17950 Posts
  • 1295 Reply Likes
Debbie, please let me know if enabling pop-ups solved your issue or you still have an issue with this.
Photo of Debbie Salvesen

Debbie Salvesen

  • 107 Posts
  • 3 Reply Likes
I don't know if I did the correct thing. There wasn't any "Pop-up" or link to "Publish", however there was a link to "share" on Facebook which didn't lead me anywhere when I clicked on it. I went to my account and connected it to Facebook, but I don't know if I was supposed to do that. Is my information/images now open to be stolen or used in an illegal manner? If so, how do I disconnect my account from FB?
Photo of Jasenka

Jasenka, Official Rep

  • 17950 Posts
  • 1295 Reply Likes
Hi Debbie, if you didn't have Facebook connected before Pixoto didn't know where to post your awards (when I checked your account it showed that you did have FB connected that is why I didn't ask you about it).
Since you now connected Facebook please try again to share your awards and let me know if you manage to do it.
All images on Pixoto are publicly visible regardless if the user's account is connected to Facebook or not.