Share awards on Facebook stopped working correctly?

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Solved

Some time ago, my award notices do not share correctly on Facebook. Therefore I can't select to share them any more. Instead of showing a thumbnail of some or a few of the award wining photos, it shows my profile picture and intro sentence.
Photo of John Williams

John Williams

  • 5 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

  • 18107 Posts
  • 1303 Reply Likes
Hello John, I'm sorry you are having problems. Can you please post link to your Facebook account?
Photo of John Williams

John Williams

  • 5 Posts
  • 0 Reply Likes
Thank you Jasenka. I just posted some day awards from 5/28/14 by clicking the Facebook link within the email I received from Pixoto that I had won the awards. The post on my Facebook feed I, just for easy identification says "From Boise and Chicago, a mix of my recent images on Pixoto"

Here is the embed link to that post if you need it:

Post by John A Williams.
Photo of Jasenka

Jasenka, Official Rep

  • 18107 Posts
  • 1303 Reply Likes
Hello John, can you please forward me e-mail notification of awards you received from 5/28/14 to Jasenka@Pixoto.com ? It could be that link is not correct in e-mail so we need to check it. Thank you :)
Photo of John Williams

John Williams

  • 5 Posts
  • 0 Reply Likes
I will do that shortly. Actually, the embedded link is correct, it takes you to the award pictures that were the reason for the award notification email. What is not right, is that it does not display the thumbnails of the images in the Facebook post, instead it shows my profile picture and my one line introduction sentence. So for every award post, it always shows that instead of an award image thumbnail. Therefore, people I am connected to on Facebook don't know what to do, or don't realize it is a new image that was just awarded.
Photo of Jasenka

Jasenka, Official Rep

  • 18107 Posts
  • 1303 Reply Likes
Thank you for e-mail John. I have asked for clarification about this. I will let you know when I get some information.

This conversation is no longer open for comments or replies.