Scott Murphy, Jasenka or to Whom it May Consern, Our Patience is Exhausted !! :-(

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This conversation has been merged. Please reference the main conversation: Outstanding Technical Issues

Jasenka , honestly, how often and in how many number of occasions did you have to Copy and Paste:
"I'm sorry for the delay. As soon as I get information I'll let you know."
If for every time you Copy and Paste this, they pay you 1€, then you are wealthy and set for life!!!*lol*

Or can you tell us, Jasenka, why nobody gives answers? Is Scott Murphy still at Pixoto?

When Scott Murphy fixed some issues, long time ago, we all raised hopes. Now since months No progress and, we don`t get any answers or informations except Jasenkas Copy and Paste
"I'm sorry for the delay. As soon as I get information I'll let you know."

Seems as if Scott Murphy, can`t be bothered to communicate whith us, has resigned or he disappeared off the face of the earth.

If Pixotos defined goal is to close down the site as soon as most memberships expire, then Pixoto should not remain silent!
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Renos Hadjikyriacou

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Posted 1 year ago

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Jasenka, Official Rep

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Hi Renos, I'm sorry as soon as I get the information I'll let you know.
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Renos Hadjikyriacou

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Thanks for the usual standardised Answer Jasenka.
I am wondering, is there really anyone to give information, so you can let me know?
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SweetNana55

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I was so excited back in the Spring when Scott got involved again. He fixed several issues within days. I even decided to show my appreciation by signing up for a Pro membership. I found that I really enjoy the benefits of a Pro membership, so I'm glad I did that. However, it is frustrating that there has been no progress on the 2017 awards and no word regarding the hold up. If the data was lost when the system was having so many issues, then they just need to be honest about it. However, if you pull up the Leaderboard by contributor, and enter for 2017, the data seems to be there. So why not generate the awards? It looks like it should be as easy to do as the daily awards. If there are complications that make it different, it sure would be nice to get some feedback about that. Scott are you there????
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Scott Murphy, Official Rep

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Hello everyone, please do not give up hope. It's not a question of being bothered. We are still finalizing some internal issues which have taken a bit longer than expected, but are still moving forward. Please be patient. I promise you will see changes fairly quickly when everything is finalized.
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Kelley Hurwitz Ahr

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Well said
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Kelley Hurwitz Ahr

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Well said
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Scott Murphy, Official Rep

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You stated "unfair competing flowers against nature-up-close", but if ALL photos in that category Nature up close are competing against the same flowers, the ranking will still be accurate.

How is the site an old out of date site? What features are you looking for specifically? What technical issues are you having that need to be addressed immediately?
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Ad Spruijt

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Hi Scott.

I'm sorry but I don't go over that discussion regarding flower & nature-up-close any more. I can assure you that it doesn't work properly (confirmed even by Pixoto) and it was the reason for many complaints of users of the nature-up-close category. As said please look around in the community or have chat with Jasenka to learn more. Easiest solution is probably to get rid of old flower pictures in nature-up-close. Harder solutions (as stated by pixoto themselves) is to move them to the flower category.

You seem pretty new in the Pixoto team Scott (or back from being away for long).
Please don't start asking me again "How is the site an old out of date site? What features are you looking for specifically? What technical issues are you having that need to be addressed immediately?" These issues have been adressed very often already.
As said the community discussions, suggestions (for improvements) give you al information you ask for and Jasenka always told that suggestions and complaints were forwarded to management, so there is a central place at Pixoto where everything is gathered I assume. Last but not least a site working without technical problems is not on customer plates but should be pro-active taken care of by Pixoto.
Some examples often seen: issues with the points (wrong), issues with the voting (slow), slow loading of site (pictures), no app or modern UI development, ad's that are shown over pictures when browser zooming is used, etc. etc.

I'm not the only one complaining (see community, again another 2 examples: http://community.pixoto.com/pixoto/to...
http://community.pixoto.com/pixoto/to...

... and there are many more.
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Scott Murphy, Official Rep

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Renos, please clarify what it is that you are most concerned with and we can start by addressing that.
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Renos Hadjikyriacou

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Hi Scott, sorry for late answer, we just came home. Please also consider:

1. Saparate some more animals to own categorys, i think
Birds, Insects, and Mammals should have their own category.

2. Maybe you could put Cats, Dogs and Horses in one category, like Pets or Domesticated Animals.

3. Image daily submission limitations, of maximum 5 or 10 images per day , category and user.

4. Contest upload Limit of 15 or 20 images

Hope to see some of this suggestions turn truth !!

Thank you very much Scott for all your efforts work and time !
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Ad Spruijt

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Good suggestions!
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Ad Spruijt

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Scott another one: become fully transparant about the voting system.
Not understanding what's happening exactly resulted in a huge amount of questions, angry members etc. in the community over the past years.
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Ken Goh

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Quote------------------------------------------------------
Scott Murphy (Official Rep) 23 days ago
We can get best of the year sent out by the end of this month (before July 31).
----------------------------------------------------------------
Scott, now is already Aug (my timezone).....
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Ad Spruijt

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Scott, if your promises regarding awards, fixes, future, roadmap etc. were really true, but you're facing difficulties/problems that cause again another delay it's probably better to be open/transparant about it. Not communicating will cause further loss of confidence of users...
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SweetNana55

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Scott the Nature Up Close issue is a concern to many. The category is a mess and old flower images are a big part of why it is a mess. Flowers, now have their own category, but the old flowers are still dueling in Nature Up Close. It confuses new users because they see those flowers as they are voting, so they enter flowers in that category. Some eventually get moved and that frustrates those who had a high scoring flower because they lose their award and the points that went with it. They don't get that their image should not have been in Nature Up Close in the first place, because they see flowers in that category all the time. The other reason it is an issue is because flowers are beautiful. Put a mushroom or a rock against a flower and the flower will usually win. I have had valid entries in Nature Up Close that ultimately scored lower due to having unfortunately dueled against several of the older flower images. Another issue is that some flowers are allowed. I recently won best of the day in Nature Up Close with a flower that had lots of water drops on it. Those are allowed, but honestly I think if the main subject is a flower or animal of any type (covered with water drops or not), they shouldn't be in that category. Either include flowers and animals in the category or consistently don't allow them. That's the only way to make the category valid and eliminate the confusion on the part of users as to what qualifies for that category.

The name of the category is also part of the problem. The assumption by many users is that if an image is a closeup of something in nature, then it should go in this category. And perhaps allowing all closeups of natural things would be the solution, but that is not how the category is set up now. Small animals and insects are included in the animal category, not here. As already noted, flowers go in the flower category. But many users think to themselves "My image is closeup and it shows nature" so they enter it in Nature Up Close. It is the one category that I report the most often. Regrettably, images are often not re-categorized promptly. Sometimes they are moved quickly, other times I think they wait to see if others report it, too. Here is an example of an image that I reported and nothing was done. https://www.pixoto.com/images-photogr...
The subject is a bee on a flower. Insects and flowers are not part of the description for Nature Up Close (yes, I actually read the category descriptions). This user has three high ranking images of bees on flowers that are up for at least top 10% awards in Nature Up Close for last week. That means three others will not get the award that they should get and she will likely be upset when her images are eventually reclassified either in flowers or animals (insects). I truly believe a slide-show of images that qualify for the category and those that don't, with explanations would be helpful. A link could be sent to those who have their images re-categorized. But honestly, until efforts are made to increase the number of users on the site, then many of the categories (including Nature Up Close) should be eliminated and absorbed into others.
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Scott Murphy, Official Rep

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So should we freeze the category all together? or is there still a use for it?
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Ad Spruijt

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Sorry to say Scott, I really appreciate that someone (you!) finally starts responding after a few years of silence, but you're asking the wrong question.

It's basically all about what Pixoto wants. Satisfied customers? A good working solution? Focuss on selling pictures and/or picture sharing&voting? Innovation in the platform? Sell Pictures (for which categories have an important meaning as well)? Continue or not with the money-prizes (that lead to so much poor quality, repetition and possibly even fraud (stealing/posting pictures of others) while so many users suggested to stop that)? etc. etc.

I'm in IT&business for over 25 years and what I see is not a right customer approach I can tell you. Your customers are pointing out the problems and come up with suggestions, but instead of drawing up a structural plan of approach to solve the issues communicated to Pixoto for a few years (!) already,
you start doubting whether an issue is really an issue or not...

So as Ron said above:
As a customer when I see things like this slipping it concerns me that the platform is dying off. And that's exactly why the numbers (users, pictures) and quality (pictures) went down last few years.

Hope you really soon prove that that's not the case.
Perhaps you can show a kind of roadmap with timeline?
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Scott Murphy, Official Rep

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Yes, a roadmap with a timeline is definitely doable. In the following month, I will start exposing the release schedule as well as released changes.
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Ad Spruijt

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Looking forward to it!
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SweetNana55

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I see a use for it. There are some amazing images of things like spider webs and mushrooms. Where would those go? But look at the top four images for last week. #1 is the center of a flower. I didn't report that one because it barely shows the petals. But should it truly be allowed? It is an up close image and certainly doesn't show the entire flower. #2 is legit in my mind. It shows water drops on a leaf. #3 is gorgeous. It shows a lone tree in a wheat field. But is that really up close? Since there is a sub-category for trees and bushes, I guess so. Personally, I think it was a mistake to include that sub-category. There are many landscape images entered. They tried to clarify it in the description, but that problem wouldn't exist if there wasn't a trees and bushes sub-category. However, if you eliminate that sub-category without freezing all the old trees and bushes from future category duels, the confusion in the category will continue. #4 is a waterfall. I get having true water drop images in this category, but why waterfalls? Shouldn't they be in landscapes? Many of them are. Since one of the sub-categories is water (not just natural water drops), it seems to be legit, but I don't get why that sub-category is there. Again, if you take it out without freezing the old water fall images from future category duels, you will only add to the confusion of the category. To me, the next three images are perfect examples of what a Nature Up Close, natural water drops image should be. If you did away with the category, where would that type of image go? I guess the real problem with this category is that it wasn't well thought out in the first place and that makes it hard to keep the entries in line with the intent of the category. If there was a way to clean up the category, and freeze images that no longer fit the category from competing in future category duels, then you could save it. I'm not sure if that is even possible, but that would be the best solution.
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Ad Spruijt

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Renos, Scott decided to kill the topic regarding transparancy twice and not providing answers. It's for sure not my intention to start that discussion also over here (but see the other thread http://community.pixoto.com/pixoto/to...), but since you me-tood both topics I just wanted to let you know.
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Renos Hadjikyriacou

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Thank you Ad, i was very suprised whith Scotts unprofessional act, thats why i asked Scott in the "transparancy" thread 2 why he removed it first time.
Scott preferred to delete the thread, for the second time, instead of giving an answer that makes sense.
If Scott does not want "to ignore any subject" he could transfer the Transparancy thread into the "Is this a functional site?" thread!!

For months now no substantial progress, for whatever reason, only promises and excuses followed by new promises, for me it looks like delaying tactics!!!

Despite all our greatest efforts we have a desperate situation because we can not control or influence anything as long as Scott is not willing to communicate and talk to us.
This is underperforming, disappointing but unsurprising!!
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Scott Murphy, Official Rep

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Sorry guys, I am not trying to be unprofessional, I am just trying to manage the existing topics rather than having to update several of the same. I want to make sure all of your concerns are addressed and I am working hard to do so. I've almost finished all the milestones that I wanted to complete before getting the Annuals out and expect to send them out this upcoming week.

Thanks again for your input
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Michael Moore

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Scott,
The annual awards that are to be announced shortly, I take that they are for the outstanding categories? as some have already been awarded.
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Scott Murphy, Official Rep

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Correct, the outstanding categories will be assigned.
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CHATENET Gérard

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One month ago, it should be in a week!!!! Is't a joke.....?
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Renos Hadjikyriacou

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From your mouth to God's ears Scott!
Have a nice weekend !!!
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Ad Spruijt

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The transparancy topic is reopened (thanks Scott!), but not yet visible in in the listed topics.

http://community.pixoto.com/pixoto/to...
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J

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Scott- I stopped submitting my fish photos like a year or 2 ago because they get dueled against animals they cant win against. I just came back - paid for a pro account- only to see the problem is now worse. You cant duel flowers with landscape and cant duel fish against tigers. My fish was dueled against only a couple of fish - all the rest were exotic wildlife and birds. After 7 years- I know you have enough fish photos to duel new images with. My new fish photos couldn't score higher than mid 400's. I know what a 450 score photo should look like. Honestly - if the dueling for the fish category isnt going to be fixed- There's no reason to have a pro account, I will be asking for a refund. All everyone wants is fair dueling. Equal scoring ranges. Dueling tropical fish against wild animals never was rational. Flowers against flowers. landscape against landscape. Fish against fish.

dueling across categories for final line up can never be fair because people will always pick certain types of pictures over others- not because one is better than the other - rather babies are always going to win over fish. Wildlife over cats and dogs.etc. Just look at 6 years of results. fish consistently score lower than any other animal. that's not a fair system.
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Scott Murphy, Official Rep

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Hi J, Please provide a link to your profile I am I will look into it.
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Ad Spruijt

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Hi Scott,
The transparancy topic is still not listed/visible and when I open it, it still is archived.
You told me it would be reopened until everything was cleared. Or did I understood you wrong?

Also you said you some matters would be settled soon (I won't repeat them here) but are they settled? And wat does it mean for Pixoto's future?

http://community.pixoto.com/pixoto/to...
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Kelley Hurwitz Ahr

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So, Jasenka - is Pixoto going to even address the fact that another deadline for annual awards (last Thursday) has come and gone? Could be please get some information?
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Scott Murphy, Official Rep

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Kelley, I appreciate your continued interest.  I can assure you that no data loss has occurred.  Unfortunately, we use Google as our Cloud platform and it has been riddled with issues this past month.  In fact, the entire site was down for about 12 hours last week because of an issue that occurred on Google's behalf.  The problem with releasing annual awards is that they result in a dramatic increase in traffic and I want to ensure a stable platform before doing such a release. 

You had asked previously, why my initial plan was to do one category per day. This is the same reason as why we have done it in the past.  Again, it has to do with traffic.  If we released all Annual awards at once, it would put a strain on the site which would affect usability.  

This is also the reason why I started with a small categories.  We are in process of removing our dependence on Google's infrastructure, but it is a large project.  I will release a few categories this week as a sign of good faith including one today.

Thank you for your patience.  I know it has been frustrating, but I promise you things will get better quickly.
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Ron

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Scott, your "good faith" promise doesn't carry much weight. At this point you've used up any good will and benefit of doubt you may have once had. This EOY awards issue goes beyond frustrating. The way it has been handled is INFURIATING!!!

I predict that you might (maybe) release one award for another small category and it will be another three weeks of ignored posts before you come up with yet another reason for the delay. I hope I'm wrong but that is your track record...
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Kelley Hurwitz Ahr

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so far: an Apple laptop, Facebook and Google are all to blame. In other words, pretty much all of Cupertino, California. I have a cousin who lives in Cupertino. She's probably holds some accountability in all this, too. haha
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SweetNana55

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Kelley, the data is there and you can find it. Just go to the Leaderboard and check "top contributors" then select. 2017. After that, you can scroll by category. You appear to be #8 for Sports and Fitness. You are currently number 35 in People. You are #6 in Digital Art. I didn't check any other categories.
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Ron

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Scott, that is exactly why it is so frustrating that the 2017 EOY badges haven't been awarded. The data is there, recognition to the top contributors isn't. Many of us are Pro accounts. This is something we paid for and are not getting for our money and efforts. THIS SHOULD BE YOUR TOP PRIORITY !!!
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Annette Flottwell

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the nature up close category are mainly blurry pictures of just about anything.
Why don't you drop this one and call it macro, no insects no flowers.No phone shots without focus.

allow for objects in there, that makes far more sense than 'artistic' objects

Another completely messed up category is abstracts, because it contains city views with fireworks that have zero abstraction in them. This has put me off ever uploading a good abstract
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Ad Spruijt

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The HTTP 500 errors yesterday were caused by a website update (see other thread).

So Scott, what's updated/new?
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Scott Murphy, Official Rep

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Various fixes that I have been trying to get out since last week, but Google introduced a bug into their Cloud Platform that prevented the release.  I've spent a week with them trying to diagnose their bug.  I came up with a work around that allowed me to finally release on an older (pre-bug) release of their platform.

The sharing link in awards emails were not showing up correctly.. 
Users were having issues with processing payments.
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Ad Spruijt

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Thanks for the feedback Scott.

As asked before: can you publish the release schedule?
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Mia Ikonen

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Scott! 12.10.2018. The site has been down for hours. "Error: Server Error. The service you requested is not available yet. Please try again in 30 seconds." What's going on? Please advise!
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Ad Spruijt

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Not the first time this week !
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Renos Hadjikyriacou

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Looks as if this is the beginning of the end !!
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Ron

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The website has been down since last night. Did someone forget to pay the electric bill?
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Jasenka, Official Rep

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Hi all, we apologize for the inconvenience. Pixoto is back up and running.

This conversation is no longer open for comments or replies.