says not logged on when I am..

  • 2
  • Problem
  • Updated 5 years ago
  • In Progress
I have tried to vote and upload and am told still that I am not logged on. This has been going on for awhile now. I received an email asking me to vote, I tried, I cant,when is this going to be fixed.
Photo of Judy Deaver

Judy Deaver

  • 11 Posts
  • 1 Reply Like
  • frustrated

Posted 5 years ago

  • 2
Photo of Jason Kiefer

Jason Kiefer, Official Rep

  • 3044 Posts
  • 414 Reply Likes
Hi Judy,

I'm really sorry about this. Can you try clearing your cache and cookies in your browser and let me know if that solves the problem?
Photo of Judy Deaver

Judy Deaver

  • 11 Posts
  • 1 Reply Like
I am sorry too as this does not solve the problem..Still cant post or vote
Photo of Jason Kiefer

Jason Kiefer, Official Rep

  • 3044 Posts
  • 414 Reply Likes
Hi Judy - other members have been able to solve the issue by logging in with email instead of with facebook.  Please let me know if that fixes it for you.
Photo of Judy Deaver

Judy Deaver

  • 11 Posts
  • 1 Reply Like
wow I did what you ask and nothing has changed.
Photo of Judy Deaver

Judy Deaver

  • 11 Posts
  • 1 Reply Like
I dont understand why this is happening. I have done everything you have ask of me. This isnt fun anymore!
Photo of Jasenka

Jasenka, Official Rep

  • 17952 Posts
  • 1295 Reply Likes
Hi Judy, can you please try resetting your e-mail password (by clicking on "Forget password") then sign in using e-mail and new password?

This conversation is no longer open for comments or replies.