Says canvases have not been processed

  • 1
  • Problem
  • Updated 10 months ago
  • Solved
I ordered 9 canvases on Dec 29, 2019, you charged my credit card but it says canvases haven't even been processed yet. When can I expect them? Thank you, Tammy
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Tammy Lynne Reynolds

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Posted 10 months ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

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Hello Tammy, I'm sorry you are having problems. I'll forward this to be checked and corrected.
Photo of Tammy Lynne Reynolds

Tammy Lynne Reynolds

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Please let me know. I have never had a problem. Keeps coming up "Check with us in an hour if it shows it has not processed yet."
Thank you
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Kelly, Official Rep

  • 196 Posts
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Hi Tammy, thanks for reaching out to us. Your order is in production now. I'll email you privately with more information.