Resubmit often needs 2 attempts

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  • Updated 8 months ago
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Hi Scott. Resubmitting pictures has problems from time to time. I couldn't reproduce it consistently yet. Resubmit seems to work, even screen refreshes, but actually nothing happens. As far as I can see, no points are taken (at least for the 2 times I was prepared and looked at my points-balance before resubmitting).
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Ad Spruijt

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Posted 11 months ago

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Dave Lipchen

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Same here
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Jasenka, Official Rep

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Thank you for reporting Ad and Dave, we will check this.
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Jasenka, Official Rep

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Hi Ad and Dave, I've just now tried resubmitting several of my images and I didn't get any issues. After you click on resubmit and if nothing happens, can you please try refreshing page, or even better sign out and sign back in and see if the image was resubmitted or not?

Of course, any more information would be great too (If you notice it is maybe specific for a category, or type, or any other things you notice that would help us pinpoint the issue).
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Ad Spruijt

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Hi Jasenka, I did the same a few times but exeperienced the same: hard to reproduce consistently. You suggest refreshing, but as I said the refresh (after the resubmit) does work. So also another refresh (tried several times) doesn't result.
The resubmit simply was not done.
While reproducing I tried it with changing the subcategory. This sometimes seems to trigger the problem more often.
FYI the most recent occurrences where in Flower category.

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Kelley Hurwitz Ahr

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it happens to me, too - but not always.  
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Jasenka, Official Rep

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Thank you for information. I just tried myself again (this time with Flowers) but didn't have any issues. We will keep an eye on this. If you do figure out what exactly triggers this behavior please do let us know. I'll keep resubmitting images to see if it happens to me too.
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Ad Spruijt

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Happened several times last few hours. Browser = Chrome.
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Jasenka, Official Rep

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Ad, can you please try Firefox? I don't have issues with it.
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Ad Spruijt

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I'm not using Firefox. Just tried Edge... same problem.
2 attempts needed; regular refresh triggered by resubmit; no points taken 1st time.
(Edited)
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Jasenka, Official Rep

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Thank you for the information Ad, we'll check it.
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Mia Ikonen

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Same here, 2 attempts needed when resubmitting. Irritating... and has nothing to do with the browser, I use Safari.
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Jasenka, Official Rep

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Thank you for the information, Mia. I've been resubmitting lately couple of my images and didn't encounter this behavior. We'll try to monitor this and find the issue.
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Ad Spruijt

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Any updates? The problem still persists...
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SweetNana55

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I use Google and the same thing frequently happens for me. Sometimes it works the first time, but often it takes a second attempt before the image actually resubmits.
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Jasenka, Official Rep

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I'm sorry, I didn't get any information yet. As soon as I do I'll let you know.
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Scott Murphy, Official Rep

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I'll take a look at this. Perhaps it is occurring under certain circumstances.
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Scott Murphy, Official Rep

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Are you resubmitting to the same Category/Subcategory?

Or are you re-categorizing the image?
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Ad Spruijt

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I'm not submitting in a lot of categories at this moment.
But it happens in both for just the resubmit and the resubmit when changing subcategory. Occurred multiple times (at least 2 browsers Chrome and Edge)
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Scott Murphy, Official Rep

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I don't think it is browser related.
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Ad Spruijt

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OK Scott, any update ? Problem still exists.

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Chrissie Barrow

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Still having problems here too, tried signing out and back in, refreshing page, even restarting computer.
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Ad Spruijt

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Any update on this one? Problem still exists.

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Jasenka, Official Rep

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Hi Ad, I have asked again about this and I'll let you know when I get a reply.
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Ad Spruijt

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Any update on this one? Problem still exists.

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Jasenka, Official Rep

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Hi Ad, I'm really sorry for the delay. As soon as I get a reply that it is solved I'll let you know.
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Scott Murphy, Official Rep

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Have you been experiencing the issue after more than 2 attempts? Or the 2nd attempt always works?
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Ad Spruijt

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Only on 2nd attempt as far as I can see. Yesterday it happened for 2 out of 3 pictures that I resubmitted (deleted them later by the way because of low score).
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SweetNana55

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Scott, it usually takes me two attempts, also. It does not seem to take any credits away on the failed attempt. I just need to check to make sure the restart actually occurred. Sometimes it works on the first try. It's just not consistent. I have never needed to do more than two attempts.
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Ad Spruijt

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still no update I guess?


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Jasenka, Official Rep

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Hi Ad, I'm sorry for the delay. As soon as we get a solution we will let you know.