Release my pictures or face legal action

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  • Idea
  • Updated 4 years ago
For a year I paid for a PRO membership during that time I was unable to download and backup my pictures I wrote you about this and received no reply. I tried in vain to back up/download my pictures. Now my PRO membership ahs expired and when I tried to download them it tells me I have to buy a pro membership??? I will NEVER spend another penny here as your company LIED as I paid for a pro membership and you held my pictures hostage and are doing so now. Please allow me access to back up my pictures to avoid legal action and a complaint to the BBB and your ISP Thank You
Photo of Anthony Carlo

Anthony Carlo

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Posted 4 years ago

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Photo of Jasenka

Jasenka, Official Rep

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Hello Anthony, I am sorry, but we do not have any record that you had issues with downloading backup of your files. Can you please forward me to jasenka@pixoto.com e-mail you sent about your issue with downloading backup of you files, and please include what exactly happens when you try to download one of your images - do you get any error messages?

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