Reinstalled windows, now can't get into my Pixoto account

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  • Problem
  • Updated 5 years ago
  • Acknowledged
I reinstalled windows and have been trying to sign in to Pixoto. Unfortunately I have not saved the log in details when I reinstalled as the computer was not working properly.

Now, when I log in, I can;t seem to get the right combination of email and password. Unfortunately I have several email accounts, and it's proving difficult to remember which one it is.

I tried hiting the "Sign in with Facebook" button, but that just made me a new account which I don;t want!

My account has the name "Bend The Light Mansell". I have scoured my emails and can;t find which one to use. How can I sort this problem?

Thanks

Craig mansell
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Craig Mansell

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  • frustrated

Posted 5 years ago

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Jason Kiefer, Official Rep

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Hi Craig - I sent an email to the account you used with Pixoto.  Let me know if you didn't receive it.
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Craig Mansell

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I got a password reset email to my email address which is for the NEW account - there are no images there.

I haven't had anything about my original pixoto account which has loads of images on it, and lots of awards!

The account was called "Bend The Light Mansell"
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Jasenka, Official Rep

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Hello Craig, please go to sign in, put your e-mail that is connected to your old account, and then please click "Forgot Password".

You will get get pasword restet to your e-mail.

If this doesn't help, please let me know.

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