Profile page not loading on iPhone 5 in either Safari & Chrome

  • 2
  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

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Hello Pixoto
Your new page design looks great but will now not work on my iphone 5. If I use either the built in Safari or Google Chrome my profile page trys to open in a magnified form but never fully loads and then freezes both browsers forcing me to force quit.
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Is this a problem you are aware of or is it just my profile page? Please help.
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Mike Lloyd

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  • frustrated

Posted 6 years ago

  • 2
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Jasenka, Official Rep

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Hello Mike, thank you for this information. We are aware of it and we will have it fixed on next update.
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Dark Reid

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Hi Jasenka - when will the next update be?
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Mike Lloyd

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Thanks Jasenka but I feel as Dark Reid does (above) that 'fixed in the next update'
is a bit vague. Can you give us a date please.

As so many of your users have iPhones it seems odd you released the new page layout before testing it on an iPhone-5 first.

So please give us the date of this update please.
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Jasenka, Official Rep

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Just to let you know the update has been released.
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Dark Reid

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Thanks for the update Jasenka
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Mike Lloyd

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Jasenka - your update doesn't work !?!

After your update the top banner loads correctly but...

- Why can I now only view one photo at a time in a vertical scroll.
- I now have to scroll down over a hundred photos to view my portfolio
- Although I'm logged in most are black squares saying 'Mature Content'
- So I now have to click on each image to get past the 'Mature Content' screen.
- Where is the menu tab to tick to show I'm happy viewing 'Mature' images.
- Where is the grid view I see on my iMac and iPad?
- These issues arise using both Safari and Chrome on iPhone-5

I think your technical people should test an update before you inform me it's been released. Are they able to fix these bugs? and when?
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Mike Lloyd

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Very unhappy - Will not renew my subscription when due.
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Jasenka, Official Rep

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I'm really sorry Mike, I will forward problems you are having to the tech team.
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Mike Lloyd

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Thank you Jasenka.
May I ask an unrelated question. I have several awards for Best of the Day which I am very proud of and grateful for. Could you tell me what hour the Pixoto day starts for us users in the UK. :-)
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Jasenka, Official Rep

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Pixoto runs on GMT, and day starts at 0:01 GMT and ends on 23:59 GMT. If I am not mistaken, during non daylight saving time UK is same as GMT and during daylight saving time UK is 1 hour ahead of GMT.
Hope this helps.
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Mike Lloyd

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Thank you :-)

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