Problem with app?!

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
When I try to open 1 of my pictures,it opens a different one of my pictures. And continues to load and load. I know it's not on my end because all of my other apps work fine.
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Carrie Cadenas

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Posted 3 years ago

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Jasenka, Official Rep

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Hello Carrie, can you please let me know what device you use and with which OS?

Also please let me know from which page you are trying to open your image (profile page, leaderboard, recent page...)?
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Carrie Cadenas

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I am using an Apple iPad Air 2 with ISO 10.2. I am using the iPad app. It doesn't matter what page I am on when I try to open one of my pictures. It does the same thing from all pages.
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Jasenka, Official Rep

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Thank you for information Carrie, I forwarded it to our tech and I'll let you know when I get reply.
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Jasenka, Official Rep

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Carrie, can you please post link to image you are trying to open? Or please post screenshot.
Does this happens only with that one of your images or with other images too?
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Carrie Cadenas

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Hi!
This happens with all of my pictures. When I try to open the first picture, it shows the first picture but then continues to load and load. So I try to open the next picture and instead it re opens the first picture and loads and loads. When I try to open the third picture, it again opens the first picture and loads and loads. On the fourth picture, it opens the second picture and loads and loads. It continues this way on all of the pictures. And about every 3rd picture it will change the picture, but it's never the one I'm trying to open.
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Jasenka, Official Rep

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Thank you for information Carrie, I forwarded it to our tech and as soon as I get reply I'll let you know.

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