PRO ID guarantee malfunction or my misunderstanding?

  • 1
  • Problem
  • Updated 7 years ago
  • Not a Problem
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I am very new to Pixoto & took out a PRO account specifically because your information was that account holders were guaranteed a minimum of 100 duels & would never be paused. In spite of that & several of my images performing very well, I have now had several paused & been prompted several times to spend credits to buy duels, some after as few as 30-45 duels completed. I am also finding that photos submitted in the same upload do well then all suddenly come to a screeching halt at approximately the same duel number. This doesn't seem logical. Today several charged ahead until 25 duels then have done nothing for hours! Not what I paid for when I opened my PRO account! Please advise!
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Leigh Thomson

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Posted 7 years ago

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Photo of Jason Kiefer

Jason Kiefer, Official Rep

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Leigh - sorry for the confusion. Only new/resubmitted images get the benifit of the Pro account. Does this answer your question?
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Leigh Thomson

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No Jason, because I took out the Pro account on the same day I started submitting, Jan 8th. Can't see why they all aren't included. Instead I am being prompted all the time to boost or to unpause. In addition, I am incredulous at the working of the ID system anyway. Yesterday for instance, I watched as a photo that had reached 623/ ?75 in one day & received a 5% award then crept on for another 30 duels & ony accrued another 9 points...how is that possible? There were other similar instances.

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