pro account

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  • Question
  • Updated 7 years ago
how do u donwload ur owrk ?? i payed for pro and so far i have nto noticed any differance ot my account.. it said garunteed 100 votes but im still having to unpause my images and they r nto even at 50 yet. also i click download to get my prignals and it just goes to the pictures no downlaod happens or any link appears?? how do i download them.
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Samual Davis

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Posted 7 years ago

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Sherry Andreason

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Hello Samual,

WIth a PRO account you are guaranteed 100 duels. Your images may still pause but they will resume on their own.

The Download button on your images is there in case someone wants to purchase the right to use the image. If you do not have your images listed in the marketplace, then no one can see the button but you. It is not there to allow you to download the original though.
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Samual Davis

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okay so how do i download my original files like it said i could with the pro account? when upgrading im sure i saw it said that. ill watch my images but its funny that the new ones i submit all have 100 boosts or how many left to go to 100 in there boost area but the old ones i done that same day before upgrading are not showing it they are saying they are paused. the terms say not to submit same images so i knwo not to re add them but am wondering why they are not showing it.
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Samual Davis

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i found hwo to downlaod the files ther eis a button sayig download backup i ened up finding it so thta is sorte di cna get my originals now, only goingt o have ot watch the old images why they r pausing .
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Samual Davis

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do i click resubmit on the old photos that were added before i upgraded the accoutn or somehting?
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Samual Davis

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umm the photos i uplaoded after upgdaring are already at 68 aand 70 meanwhile the ones i done before uprgading r still on 50.
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Samual Davis

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hello any help??? im still waiting for soem advice so far i had to fidn otu one thign by myself it was firt thing i asked hwo do u download ur own work. i have foudnb this myself no help from anyone. but stilll im waitign to see why my pictures r sayign paused and why they r not getting more votes when i have pro?
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Samual Davis

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please respond before trial runs out so i can not pay for it if it does nto giv eme the 100 duels.
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Sherry Andreason

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Samual, only the images you submit after signing up for PRO are guaranteed the 100 duels, you would have to resubmit the other images to get the guaranteed duels under the PRO plan.

Even images from PRO accounts get paused. There are several reasons why they can pause, they could be paused while waiting for other images to challenge them, they can pause in small categories where not many images are submitted until another image is submitted for example. They should resume on their own until they reach 100 duels.
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Samual Davis

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okay cool so i just resubmit them too easy
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Samual Davis

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i resubited my images and i have notice dt hat i have one that was submitted afetr pro and yet it only got to 8 votes then stopped i mean it lost the count for what boosts r left ?? dont tell me i have to keep resubmiting em. i already did that once to thi spic.
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Sherry Andreason

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No, you should not have to keep resubmitting them. Can you give me the URL to the image?
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Sherry Andreason

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Samual I am showing that image has had 67 duels
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Samual Davis

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yes cause i have keept clickign the unpause and using credit to get it to dueal and even still the pro accoutn says i should get 100 not 67. but liek i said only reason its at 67 is bacause i have used my credits to keep unpausing the image and giving it new votes.
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Samual Davis

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surely u can see that it was unpaused and nto been runing on its own im a programer and u shoudl eb able to see that i woudl think i knwo id code that in to make life easier
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Linda Hayes

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Samuel, I noticed the same on my pictures...The ones that I submitted BEFORE the pro account had paused...But you don't have to resubmit them...I just kept hitting the unpause button...I doesn't matter if it uses points...Just "Vote, A LOT!! :) I have thousands of points, because of doing a lot of duals, just a few nights in a row...Besides...It is so much fun, looking at all the other photos, on the site! :) The photos I submitted AFTER paying for 'pro' sometimes stall...but all in time they get to 100...I believe sometimes the site slows on the voting, if they are waiting for other pics that are in comparison to yours.
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Samual Davis

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i resubmited it AFTER pro liek i was told to ye si cna vote alot but why pay for a service if i dont get it?? im only askign for soemthign that i am payign for
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Samual Davis

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yes it slows and pauses but still shwos how many boosts r left thsi oen shwos no bosts left
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Sherry Andreason

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I am escalating this problem to the tech team. I am sorry about the problem.
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Samual Davis

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24 days ago and never got fixed gettign disapointed with ur employes and site if u say ur goign to do soemthign do it or if u fidn info make sure its right info. not impresed at all
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Sherry Andreason

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I am sorry Samual I will find out what has happened
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Sherry Andreason

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Samual is this your account? http://www.pixoto.com/samual.l.davis They need to know so they can check it out.
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Samual Davis

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yes here is the link to the picture that doe snto have 100 biists again as well. im sure i already gave u this....http://www.pixoto.com/images-photogra...
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Samual Davis

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ended up losign awards becaus eof thsi havign to resubmit work to get the 1000 boosts only have oen left was goign to just resubmit again but thsi oen is nto doing it nto happy i had to lsoe awards and resubmti work/
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Sherry Andreason

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I thought you had as well but was not seeing it. Anyway the techs are going to take a look at the account.

I dont remember if I told you, images submitted before you became a PRO would not be eligible for the 100 duels, only the ones submitted after you became a PRO.
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Sherry Andreason

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Samual the techs are asking that you submit an image and wait, if the boost button shows up, do not boost it but send me a link to the image so we can see the problem.
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Samual Davis

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i know i resubmited thsi image after i got pro and its still same..... getting very annoyed as so far no one has tried to help me or fix my problem when is a tech going to fix this????
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Samual Davis

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dont worry i have stoped expecting u to help me and just resubmited the image again lost all duels and had to restart the process again seeing hwo it was taking forever to get help.
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Sherry Andreason

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Samual, I asked you above to submit an image and if the boost button shows up to please link me to the image so the techs can take a look and figure out the problem. You did not respond with a link to an image. They need an example image and they need you not to boost it. If the boost button shows up before 100 duels then please link me to the image.,
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Samual Davis

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not impressed nto happy realy annoyed at custoemr service and way i have been treated
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Sherry Andreason

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I am sorry Samual that you are not happy with my performance. I have tried to keep up with several threads you have submitted and get the issues taken care of. I and the rest of the team take care of hundreds of complaints every day. That means if I don't get back to you quickly it is a good idea to remind me that you are waiting. Sometimes the techs are involved in fixing problems on the site, those problems are their priority.

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