Please return the money I did not autherize

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  • Updated 5 years ago
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Archived and Closed

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I am a little upset. When I signed up I was told the cost would be $95 for the year. You were aware I am from Canada but it did not say there would be an exchange rate or I would have paid with an American account I was charged $25 more then what I agreed for to sign up. You should inform clients when signing up of the amount of exchange rate you will charge
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Anthony Carlo

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Posted 5 years ago

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Jasenka, Official Rep

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Hello Anthony, I'm sorry you are upset. Please send e-mail to cancel@pixoto.com and ask for your Pro to be canceled, and you can also ask for refund in same e-mail. Please user e-mail connected to your Pixoto account.
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Anthony Carlo

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I did not want a full refund I like my pro account. I was just upset because when I was told the price was $95 for the year it did not say because I was in Canada I would be charged more. That's all I only authorized $95 to be taken from my card. and simply wanted a refund or credit for the $25 I did not authorize. Maybe in the future it can be made clearer that pending where you live the cost may be higher . Thank you
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Jasenka, Official Rep

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Hello Anthony, if you can please send me e-mail (from e-mail connected to your Pixoto account) and please past link to this topic, and I will forward your issue to the management.

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