Pixoto repeating technical problems ! What the heck is going on?

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  • Updated 2 years ago
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He Scott, what the heck is going on with Pixoto !?!!

All kind of problems for the last year, of which some are still not solved
Site down for long hours last week... and several times.
Excuses regarding Google doing this or doing that causing problems.
And now again 404 errors (error not found) whenever you click one of your own pictures to see details.
No pro-active monitoring of the site.
No pro-active communication to the members/customers (or worse: no communication hardly at all).

This isn't funny any more and is far beyond any service of any site.
I really feel sorry for all your paying customers.

This far I haven't seen any reaction saying "Pixoto did wrong" or "We do not perform" or "we should do better.
The promised release-schedule is still not there.
Always it others (servers, google, facebook etc) that's causing the problem....
Be realistic... you cannot sell that story any more.
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Ad Spruijt

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Posted 2 years ago

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Ad Spruijt

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an update on this one would be nice by the way:
http://community.pixoto.com/pixoto/to...
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Jasenka, Official Rep

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Hello Ad, everything should be working fine now, we are sorry for the inconvenience.

Please check Scott's reply here: http://community.pixoto.com/pixoto/to...
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Scott Murphy, Official Rep

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The complete outage was caused by this incident
https://status.cloud.google.com/incid...

We just did a release (Oct 21, 2018, 1:27:51 PM EST) that, according to them, will make us less vulnerable to future issues. It was bit involved. We have been further focusing on migrating off of it and have future releases planned over the next few weeks that will continue to remove dependencies on their infrastructure.

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