Pictures not automatically being added for sale as canvas.

  • 1
  • Problem
  • Updated 7 years ago
  • Acknowledged
The new pictures I uploaded for this week's contest are not being added as Sell as Canvas. I have already ticked the- Default new images added to Market to Canvas- on the Market page.
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Dipali

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Posted 7 years ago

  • 1
Photo of Sherry Andreason

Sherry Andreason

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Hello Dipali S we are looking into the issue and trying to get it resolved. Thank you for your patience.
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Morgan Root, Official Rep

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Dipali,

I have been looking into this. I see that some of your recent images are canvas and others are not. Did you try to load all of these as canvas?

Thanks,

Morgan
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Dipali

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Yes. I had check marked the default on the Market page- New images added to Market to Canvas before uploading the images and still some of them are added as Canvas and some had to edit to make them available for Canvas sale. Is there any other way I can make the images available for Sale for Canvas, other than this?
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Dipali

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I think I figured out a little about this problem. I tried to resubmit an already available Image for Canvas and it lost the Sell as Canvas. I am not sure why the first time itself they were not submitting to Canvas Market.
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Morgan Root, Official Rep

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Dipali, If you view an image and click 'edit' you can adjust the Stock and Canvas settings. I will find a solution, but please let me know if you find any more information.
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Dipali

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Hi!

I found that when I resubmit my images even though the default setting is set to sale as Stock and Canvas, I lose the Sale as Canvas. When I press the edit button on the image description page, it only shows sale as stock and the sale as canvas is unchecked. I thought just to let you know about this.

So the image when submitted for the first time takes the default setting, but when it is resubmitted it just adds the image for sale as stock and not as canvas.

Hope this helps in some way.

Thanks!
Dipali.
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Morgan Root, Official Rep

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Thank you for reporting this. We will get it fixed.
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Dipali

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Yes I am editing the images by clicking 'edit'. I will let you know if I come across anything else related to this.

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