Picture submission

  • 2
  • Problem
  • Updated 5 years ago
  • Acknowledged
The problems are as follow
- Unable to select Main and Sun Category
- Unable the publish my picture
- Unable to delete the picture away.

It has been for few days. Please help
Photo of Koh Chip Whye

Koh Chip Whye

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  • frustrated

Posted 5 years ago

  • 2
Photo of Jasenka

Jasenka, Official Rep

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Hello Koh, I'm sorry you are having problems. Can you please let me know exactly what happens when you try to select category and subcategory? Or when you try to publish or delete photo from submit page?

Can you please also let me know what browser and OS are you using?
Photo of Koh Chip Whye

Koh Chip Whye

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After uploading a picture from my computer and selected 'Photograhy', No drop down lists for my selection on Main and Sub categories. I continued to type on the title and tag but picture did not send out successfully for few times after I clicked on the blue publish Images button. I also try to delete and upload the picture again but it was not working too.

I am using Internet Explorer Browser and Window Vista
Photo of Jasenka

Jasenka, Official Rep

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Hello Koh, I have removed image that was in your Submit page. Can you please try uploading and submitting photos now?

Can you also try different browser if it won't work with IE?

Please let me know if you have any more problems.
Photo of Koh Chip Whye

Koh Chip Whye

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Hi Jasenka,

Same problems are still there. No drop down lists on the main and sub categories. Picture can not be published and deleted.

Appreciate your help to look into the problems and rectify them as soon as possible.

Thanks
Photo of Koh Chip Whye

Koh Chip Whye

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I read a blog message of the new change that submit photos are not required to categorizing.them.

NEW: Submit Images to Pixoto without Categorizing

June 29, 2014

It’s now easier than ever to submit photos to Pixoto because you don’t have to spend hours using tedious drop downs to get them in the right categories and subcategories. Now you can just click publish immediately after uploading and your images will automatically be added to the “Uncategorized” category and submitted for voting. This is a great way to get a quick read on what Pixoto voters think of your images. It’s also a great way to upload a large catalog of images to make them available in the Pixoto market. All of your embedded titles and keywords will be automatically added to your images as usual...............

I tried few times to publish a photo but it was still unsuccessfully. Usaully I can found my submitted photos in My Images.
Photo of Jasenka

Jasenka, Official Rep

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Hello Koh, I thought maybe glitch was with that one image, but it looks like deeper problem. I will forward information about your problem to our tech and he will check what the problem might be.
Photo of Jasenka

Jasenka, Official Rep

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Hello Koh, can you please try clearing your browser cache or using a different browser?

Please let me know if this solves the problem.
Photo of Koh Chip Whye

Koh Chip Whye

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Hi Jasenka,

I am able to send 4 photos to pixoto via Iphone today but the desktop computer is still having same problems.

Can you advise me how to clear my browser cache? Hope your IT people looking into my online submission system too.

Thanks
Photo of Jasenka

Jasenka, Official Rep

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Hello Koh, since I don't know what version of Internet explorer you have, can you please click on this link

https://www.google.hr/#q=clearing+bro...

and then select link that is correct to your version?

Since you were able to upload photos via Iphone but still have problems on your computer, that meant that problem is with your computer settings somewhere.

Please let me know if clearing browsers cache makes any difference.
Photo of Koh Chip Whye

Koh Chip Whye

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I am using IE 9. I cleared cache and cookies by following the steps. But It has not improving anything on the problems..
Photo of Jasenka

Jasenka, Official Rep

  • 17920 Posts
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Hello Koh, thank you for information, I have forwarded it to our tech. Can you please try another browser and please let me know if that makes any difference?

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