photograph hangers are cheap and come off, photos fall and damage is caused from this

  • 1
  • Problem
  • Updated 11 months ago
  • In Progress
need replacement asap
this photo hangs at a prominent spa and this is unacceptable this is the 3 time this has happened.  
Photo of Lauren Manzano

Lauren Manzano

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Posted 11 months ago

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Photo of Lauren Manzano

Lauren Manzano

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3rd time meaning other photos have fallen and now are damaged..... I feel as though your quality has gotten worse.    now I'm just hoping all is well with a photo selling at a cafe titled life guard tower.  but this one is the 30 x 40 water Lilly just ordered about 1 to 2 months ago.
Photo of Lauren Manzano

Lauren Manzano

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Photo of Lauren Manzano

Lauren Manzano

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it fell down from the hanger.... and now is damaged

Photo of Lauren Manzano

Lauren Manzano

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now I'm worried about this image, which weight more due to the wooden frame.
https://www.pixoto.com/images-photography/uncategorized/all-uncategorized/life-guard-tower-4864282098139136
Photo of Jasenka

Jasenka, Official Rep

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Hello Lauren, we are sorry you are having problems with your items. Please take some photos of broken hanger and canvas where it was on and attached and please send them to art-shop@pixoto.com with a link to this topic so they will know what the issue is. Please also include your Order ID number.