Payment Requests being ignored.

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  • Updated 2 years ago
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I have been requesting payment for over a month now. What seems to be the holdup. I have been in contact with Jasenka who has told me over and over that the request has been made. Where is it?
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Jackie Sleter

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Posted 2 years ago

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Jasenka, Official Rep

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Hello Jackie, I'm sorry about the delay, I have asked again about your payment. As soon as I get a reply I'll let you know.
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Jackie Sleter

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It is now November 1, 2017. Payment should have been made to me in September. This is getting to the point that further action is being considered. What do I have to do to avoid that?
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Biljana Nikolic

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Hello Jackie, I wait for payment about 6 months. I always get the same answer ... In fact, there is no payment ...
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Jasenka, Official Rep

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Hi Jackie and Biljana, I'm really sorry about the delay. I have asked again about your payment and as soon as I get a reply I'll let you know.
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Jackie Sleter

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I really did not want to take any further action but Pixoto is forcing this, I have looked around that community and realize that Pixoto is screwing a number of us. I have been instructed to get a person's name, mailing address and phone number. Please forward that to me.
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Jackie Sleter

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I looked around and perhaps the people running Pixoto should read this link - https://getsatisfaction.com/corp/cust... which is located at the Community Board page created by Justin Kifer
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Jasenka, Official Rep

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Hello Jackie, I have asked about this and I'll let you know when I get a reply. I'm really sorry for the delay.
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Biljana Nikolic

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Despite numerous requests, there are still no weekly awards!
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Jasenka, Official Rep

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Hi Biljana, I'm really sorry for the delay, I have asked again about your payment.
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Jackie Sleter

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Okay, so now it is November 25, 2017. I began inquiring in September 2017. Jasenka, I realize that you are doing what you can, but, does anyone ever respond to you?
Would you please get me the person I can directly mail to along with the mailing address. I have been advised to get this information.
Thanks,
Jackie
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Jasenka, Official Rep

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Hello Jackie, I have asked about this and I'll let you know when I get a reply. I'm really sorry for the delay.
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Jackie Sleter

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Do either of these people have anything to do with payment? Jason Keifer,
Justin Kifer, or Scott Murphy? I can call directly if you cannot resolve this.
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Biljana Nikolic

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They simply ignore payment requests!
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Biljana Nikolic

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The Pixoto site's management has become extremely incorrect! They simply do not respond to the sent requests. I'm disappointed....
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Jim Sleter

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Maybe, Just maybe they should hear from some attorneys. I don't like attorneys but I don't like Organizations that legally owe me money but ignore me. Maybe I will get my husband to start posting on FB, Twitter and other places. I will hold off a bit but just because it is Christmas. Merry Christmas!
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Jim Sleter

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I have been doing some research on the "owners" of Pixoto. Jason Kiefer,
CEO, Justin Kifer, CPO, Scott Murphy, CTO. I wonder if these gentlemen know that there have been so many complaints from people that have had items "sold" but they are unable to collect what is owed to them. I have located posts from 3-4 years ago requesting payment. Originally payment was processed automatically once $75 was reached. Then, if a person wanted payment before that automatic level was reached one only had to request it. So, it is my opinion that either the three gentlemen mentioned above are being screwed by someone further down the chain, or they are the ones screwing all of us. Further investigation is proceeding in Colorado. Just sayin'
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Biljana Nikolic

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I think that police should be involved in this matter because it looks like a internet fraud. Also, I think that we should hire a lawyer .... They do not follow their Pixoto rules!!!
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Jackie Sleter

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I thought you should know, I went to the Better Business Bureau with this. They have attempted to contact the company but nobody at Pixoto has responded. The BBB recommended contacting the and recommended "You may wish to contact your state regulatory agency or seek legal advice." That is directly from their message. I would prefer to just get this out of the way because it will cost Pixoto much more if the legal system is brought into this.
How bad can an organization get when they will not pay out small amounts. How do the folks that really are owed money get theirs.
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Jasenka, Official Rep

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Thank you for information Jackie. We had some issues with payment processing lately, but all should be fixed (if not now then in next couple of days). I have reminded that your payment is not yet processed. Please accept our apology.
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Jackie Sleter

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Jasenka, I guess the "next couple of days" is not so accurate.
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Jasenka, Official Rep

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Hello Jackie, I'm sorry about this, I thought your payment went through. I have sent another e-mail with a reminder that you still didn't receive your payment.
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Jackie Sleter

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Hi Jasenka, Guess who and guess what. The payment still has not been made. Honestly, do I have take legal action? Your input would be appreciated. Or, can you get whoever you remind to contact me with an explanation?
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Ad Spruijt

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Same issue for me.
Are the weekly prizes still payed?
I claimed at least 2 (flower pictures) in november 2017 but haven't seen anything credited to my account.
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Jasenka, Official Rep

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Hi Ad, are you asking for weekly awards for these images?

https://www.pixoto.com/images-photogr...
https://www.pixoto.com/images-photogr...

If so, please note that only #1 awards in a category where there were at least 1000 images submitted that week are eligible for a cash prize.

In your case, for the first image, there were 482 images, and for the second image there were 460 images, so I'm sorry, but none of the awards are eligible for the cash prize.

Please let me know if this doesn't help.
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Scott Murphy, Official Rep

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I am just learning about this issue.  I can assure

1. Anyone that is still owed anything will get paid,
2. We will work out a system and a policy to expedite payments in the future. 

Please give me 2 weeks to get this sorted out and make sure everyone is taken care of.
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Jim Sleter

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Scott,
Thank you very much for that response.
My husband, who has over 20 years in management in bank, said that the perfect responses include correcting issues and moving on forward.
I'll keep my eyes open.
Regards,
Jackie Sleter
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Jim Sleter

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Scott,
True to your word plus some. 2 weeks = 14 days, only took 9. Thank you very much.
Hopefully this will take care of all moving forward.
J & J Sleter

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