Paid for Enhanced Download and cannot download image

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  • Updated 1 month ago
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I have found an image I want to download, I click on the download button and it takes me to the payment options. I choose and pay for the Enhanced License option. The payment has processed, and it shows I have an Enhanced License option credit, but there seems to be no way to download it. If I click download again, it only takes me back to the payment options again. Please help, I'm on a deadline with my client.
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Kevin corzine

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  • frustrated and in a bit of a hurry with a client's deadline

Posted 9 months ago

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Jasenka, Official Rep

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Hello Kevin, I'm sorry you are having problems with the download. I forwarded your e-mail to a co-worker and asked her to help you with downloading the image. She'll either reply to the e-mail or call you on the number you provided in the e-mail.
Photo of Murifky Dakarai Adilan

Murifky Dakarai Adilan

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Hey Jasenka,

I got same problem, please help
I already email to jasenka@pixoto.com

Waiting for your reply

Thank you
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Jasenka, Official Rep

  • 17571 Posts
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Hi Murifky, I'm sorry you are having problems. I forwarded your e-mail to a co-worker and asked her to help you with downloading the image. She'll contact you through e-mail.