Package missing - and appears to have two tracking numbers

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  • Problem
  • Updated 4 years ago
  • Solved
Archived and Closed

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I ordered a print and gave my US Government official overseas box number (Unit 8100 Box 312, DPO, AE, 09812). This should have been sent via USPS as UpS does not ship to APO/DPO/FPO addresses. However, recieved a UPS tracking number as the package was shipped of Feb 25. Then on March 03, I see it was delivered to the US Post office and now has a US Mail tracking number. That number tracks to the US Post Office - but shows that the package was never delivered. Can you please shed some light on to the location of this print? Is it in limbo with UPS, or USPS? Order number 55561.
Photo of Peter Kennett

Peter Kennett

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  • concerned

Posted 4 years ago

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Photo of Jasenka

Jasenka, Official Rep

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Hello Peter, we are sorry you are having problems. I forwarded your issue to our Art Shop and asked for order to be checked. I will let you know when I get reply or they'll contact you directly.

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