order never received

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  • Question
  • Updated 2 months ago
Dear Sir:
I am having a problem finding out my order # 4565207816470528, I have emailed several times and do not get a response. The credit card has been billed but the order has no status information. Please investigate...my email netwolf56@gmail.com. Home # 707 538 4513
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Dav Akers

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Posted 2 months ago

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Jasenka, Official Rep

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Hello Dev, we are sorry for the delay, I will ask about your order and as soon as we get more information about your order.
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Jasenka, Official Rep

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Hello Dav, we are sorry for the delayed response, we are still trying to get information from the lab on your order. There's been some significant delays due to the COVID restrictions. We've escalated this to the manager to hopefully facilitate a faster response.