order has not arrived - PLEASE HELP !!!

  • 1
  • Problem
  • Updated 7 months ago
  • Solved
  • (Edited)
Order has not arrived. Tracking shows last tendered by the post office from UPS                   Order ID: 6028218413481984   tracking #92748999997349553261982975
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Wesley Nesbitt

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  • frustrated

Posted 7 months ago

  • 1
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Wesley Nesbitt

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3 DAYS AND STILL NO REPLY
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Wesley Nesbitt

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I will start a charge back on Monday morning if no reply is given as of 1/13/2020
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Renato Marques

  • 34 Posts
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I had a similar problem that is ON GOING for several years. Lost the item and the money. No solution given.
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Jasenka, Official Rep

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Hello Renato, I'm sorry you are having problems. Can you please let me know who did you contact about your issue? And please let me know what was order ID?
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Kelly, Official Rep

  • 196 Posts
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Renato, your order was originally stuck in customs when you reached out to us. We had an new order made and shipped to you when you asked for the order to be rerouted to a different country which was not possible. The order was successfully delivered to the address you provided per the tracking information. If you'd like to discuss this further please feel free to email me directly kelly@pixoto.com
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SweetNana55

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I'm not sure why we are not getting replies. Jasenka on vacation or ill? She is usually pretty prompt in her responses. 
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Jasenka, Official Rep

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Hello Wesley, I apologize for the delay in replies, I had health issues. We will check what the issue is with your order and we will contact you with information.
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Kelly, Official Rep

  • 196 Posts
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Hi Wesley,

I'm showing this order was delivered to you on Monday. Please let me know if you did not receive it.