ORDER ERROR

  • 1
  • Problem
  • Updated 1 month ago
  • In Progress
I made a mistake and clicked the wrong button in an attempt to track a 10 x 20 print I ordered(order #4510927771402240) and instead ordered another print...I immediately called and cancelled that order for the same 10 x 20 print(order # 5486606902099968) and of course no one answers the phone,,,EVER, but I left a message saying to please cancel the order! I also emailed the same message! Somehow the order was placed anyway and I was charged for the print I didn't want...AGAIN!!! Why is communication so difficult?!! Why wasn't my phone call returned? This is a very shady way to do business, and I would like a refund or I will report Pixoto to the BBB as well as tell my photography friends not to have anything to do with Pixoto!! I am John Larson of J. Philip Larson Photography! Please rectify this situation ASAP!!! Thank you
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John Larson

  • 2 Posts
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  • angry

Posted 2 months ago

  • 1
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Jasenka, Official Rep

  • 17764 Posts
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Hi John, I'm sorry you are having problems. I'll forward your issue to Art Shop and you'll be contacted directly on your e-mail regarding this issue.
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Scott Murphy, Official Rep

  • 518 Posts
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Hi John,

What phone number are you calling and where did you get that phone number from?
Pixoto does not have a phone number.