One of my images is gone with points and all...

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  • Question
  • Updated 7 years ago
This morning I had 122 images in My Profile and 170.954 points. I would like to know why one of my images disappeared and I have 170.406 points now. I can't precise which is the missing image, because there are so many, but I would certainly like to know why my image and points are gone. What's going on?
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Raymond Pauly

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  • frustrated... and angry.

Posted 7 years ago

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Mark Zouroudis

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Raymond, check your emails. If Pixoto have removed one of your pics they would send you an email explaining the reason why. Sometimes Pixoto email goes to your spam folder so check there if you can't see it in the normal email listings.
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Raymond Pauly

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Thank you Mark. First thing I did was check on my email, but I have not gotten anything from Pixoto referring to this matter.
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Mark Zouroudis

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If there is no email (even in your spam folder) then Jason will need to get it looked at.
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Jason Kiefer, Official Rep

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Raymond. Sorry about this. We had some double counting that caused the awards and points counts to be to be off. We ran a script that correct them in your case it removed some double counted awards. I'm sorry about his.
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Lucky E. Santoso

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Jason: when will the script that correct the numbers (i.e. # of points, images, and awards) in this year's Player Leaderboard be run?
http://www.pixoto.com/players-photogr...

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