Official representatives that do not participate

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  • Updated 7 months ago
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Why do you have 5 official representatives that have not participated for over 2 to 4 years on the site? Seems like somebody's not pulling their weight or they're not part of the system anymore. I keep getting negative feedback about your site not being operated properly. Could you please enlighten me on what the situation is. It seemed like a lot of people are not happy with the way things are run.
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Paul Drajem

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Posted 7 months ago

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Jasenka, Official Rep

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Hello Paul, I'm online once a day and it rarely passes 24 hours between two times I check community and every question or issue is addressed within 24 hours and forwarded to either management or to techs if I'm not able to handle the issue.
We did have some issues on the technical side but we are working on fixing them, and in February we plan to make some major changes that would hopefully change current status.

I hope this helps.
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Ad Spruijt

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Jasenka
a suggestion: remove representatives that are not actively involved.
a question: can you tell more about the FEB release you're talking about? (dus it solve a lot of the known issues / wishes raised with Scott?
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Jasenka, Official Rep

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Ad, I can't remove representatives, only management can. I'm sorry I don't know any details about the new release (apart from what Scott already wrote in this community). As soon as I get any information I'll let you know.
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Paul Drajem

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Thank you so much appreciate it for your help