Not getting all the duels I "paid" for...

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
Not getting all the duels I "paid" for. I used 19 credits to get 10 more duels for this image this morning:

http://www.pixoto.com/images-photogra...

I had a score of 592 after 102 duels. Now it's at 592 after 104 and the "duel boost" icon is back. Why did I only get 2 duels for my 19 credits? This isn't the first time this has happened. I've been keeping screen grabs of everything now to make sure I'm getting what I paid for. I shouldn't have to do this.

What happened?

Thank you for your help.

S.
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Scott Hallock

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  • disappointed

Posted 5 years ago

  • 1
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Scott Hallock

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Same thing happened here:

http://www.pixoto.com/images-photogra...

Paid for 10 duels, only got 3.
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Scott Hallock

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And here:

http://www.pixoto.com/images-photogra...

Paid for 10, only got 4.
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Scott Hallock

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And here:

http://www.pixoto.com/images-photogra...

Paid for 10, got 3.

Once might be a mistake. But 4 times? That's a disturbing pattern. What's up, Pixoto?
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Jasenka, Official Rep

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Hello Scott, thank you for this information. I will forward it to our tech so he can check it. I will let you know as soon as I get feedback.
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Jasenka, Official Rep

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Hello Scott, our tech would like to know if you have boosted more the photos after you have posted their links here?
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Scott Hallock

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I haven't touched the ones I reported but I have boosted a couple of others.
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Jasenka, Official Rep

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Thank you for information Scott. I have forwarded it to our tech. I will let you know as soon as I get reply.
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Scott Hallock

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Hi, Jasenka,

Any word on this issue? Any chance you can credit 200 credits or so to my account while we wait?
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Jasenka, Official Rep

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Hi Scott, I'm sorry about delay, we are still looking at it. I will ask about credits.

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